Tyrell Davis
Summary
Energetic and organized individual with excellent communication and multitasking skills. Passionate about supporting hiring processes and building strong teams. Deep understanding of recruiting principles, proficient in applicant tracking systems and scheduling software. Committed to facilitating smooth onboarding experiences and contributing to company growth.
Overview
7
7
years of professional experience
Work History
Online Experience Advisor
Drivetime
06.2023 - Current
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed rapport with various clients in order to schedule appointments for the dealership near them to facilitate their vehicle purchase.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Recruiting Coordinator
Amazon Web Services
05.2022 - 06.2023
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
Logistics Scheduler
Amazon
08.2021 - 05.2022
- Coordinated with delivery stations in order to integrate package and driver support into their organizations.
- Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
- Monitored project progress against schedules meticulously, identifying lags early and adjusting plans to stay on track.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Central Operations Driver Support Specialist
Amazon
10.2020 - 08.2021
- Coordinated efficient routes to avoid delays and optimize schedules.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
Wealth Management Client Services
Bank of America/Merrill Lynch
07.2019 - 02.2020
- Collaborated with cross-functional teams to develop innovative solutions for complex wealth management issues.
- Assisted in portfolio management for optimal asset allocation and diversification.
- Developed strong relationships with clients through regular communication and exceptional customer service.
Member Services Representative
CVS Caremark
12.2018 - 06.2019
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Sprint Project Ready Trainer / Account Services Representative (Contract)
Convergys
03.2018 - 11.2018
- Trained newly acquired employees and developed them into top performing call center agents
- Followed a three-week curriculum as required by Sprint to prepare new hires for the production floor
- Assisted the production floor by taking inbound calls from Sprint customers regarding their bill, price plan and/or devices
Customer Accounts Advisor (Contract)
Consumer Cellular
10.2017 - 02.2018
- Identified cost-saving opportunities through meticulous expense analysis, contributing to increased profitability for clients.
- Provided sales support and technical support for new and existing customers.
- Responded to customer inquiries and provided detailed account information.
Education
Associate of Arts - Liberal Arts
Estrella Mountain Community College
Avondale, AZ05-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Project management
- Customer relationship management (CRM)
- Recruiting and interviewing
- Employee onboarding
Accomplishments
- Documented and resolved delays in the recruiting and hiring process which led to applicants seamlessly going through the interview process and ultimately receiving a job offer.
- Achieved effective communication with the hiring managers and sourcers through effectively helping with promptly updating candidate trackers.
- Collaborated with team of 6 in the development of employee engagement activities.
Languages
English
Native or Bilingual
Timeline
Online Experience Advisor
Drivetime
06.2023 - Current
Recruiting Coordinator
Amazon Web Services
05.2022 - 06.2023
Logistics Scheduler
Amazon
08.2021 - 05.2022
Central Operations Driver Support Specialist
Amazon
10.2020 - 08.2021
Wealth Management Client Services
Bank of America/Merrill Lynch
07.2019 - 02.2020
Member Services Representative
CVS Caremark
12.2018 - 06.2019
Sprint Project Ready Trainer / Account Services Representative (Contract)
Convergys
03.2018 - 11.2018
Customer Accounts Advisor (Contract)
Consumer Cellular
10.2017 - 02.2018
Associate of Arts - Liberal Arts
Estrella Mountain Community College
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