Drawing
Tyrell Duncan
Mental Health Therapy Aide
Syracuse,NY
Summary
Seasoned Mental Health Therapy Aide from Hutchings Psychiatric Center, adept in therapeutic communication and group therapy facilitation. Excelled in developing treatment plans and enhancing client functioning through innovative psychoeducational groups, achieving significant improvements in mental health status. Demonstrates exceptional ability in building rapport and advocating for patient rights, underpinned by a commitment to continuous learning in mental health advancements.
Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Mental Health Therapy Aide position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Mental Health Therapy Aide
Hutchings Psychiatric Center
02.2020 - Current
- Performed client assessments and developed treatment plans.
- Documented client progress in confidential files.
- Encouraged patients to discuss experiences in group and individual settings.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Observed and monitored client behavior and responses to treatment.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- I managed groups 4 to 10 children and adults from 5-17 years old on the children's unit Hutchings CYS, and on the adults units 18 to 90 years old with their coping skills during stressful episodes of their time spent at the unit.
- I assisted 3 out of 7 children every three months while at my CYS home unit to find clarity in their traumas, build effective copping skills, and become that much more aware of their life to develop a better perspective to help them in their life's journey.
Customer Service Supervisor
Kintetsu World Express U.S.A
Syracuse , NY
06.2015 - 01.2020
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues concerning their shipping concerns
- Coached employees through day-to-day work and complex problems.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- I managed 120 emails a day to help customers with prices for shipping loads to their international destinations.
- I achieved 30 sales a day for our company for large shipments to their international destination.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Call Center Customer Service Representative
Sutherland Global Services
12.2008 - 05.2014
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Business Boot Camp Diploma - Business Management
Syracuse University
Syracuse, NY12-2010
High School Diploma -
Henninger High School
600 Robinson St, Syracuse, NY 1320606-2007
Skills
- Therapeutic communication
- Motivational interviewing
- Suicide prevention
- Music therapy techniques
- Behavioral management
- Group therapy facilitation
- Client goal planning
- Individual counseling
- Developing relationships
- Boundary setting
- Building rapport
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Reading Books on Metaphysics
Practicing Kenjustu
Spending time with my Son
Quote
Love is like giving someone the complete power to destroy you and trusting them not to.
Me at 15 years old
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option4-day work weekStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company RetreatsPaid time offLanguages
English
Native or Bilingual
Timeline
Mental Health Therapy Aide
Hutchings Psychiatric Center
02.2020 - Current
Customer Service Supervisor
Kintetsu World Express U.S.A
06.2015 - 01.2020
Call Center Customer Service Representative
Sutherland Global Services
12.2008 - 05.2014
Business Boot Camp Diploma - Business Management
Syracuse University
High School Diploma -
Henninger High School
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