Tyrell Garrett
San Antonio,TX
Summary
Organized And dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. and To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Marketing Coordinator
TaskUs
01.2022 - 02.2023
- Developed and tracked performance indicators to measure results of marketing campaigns.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Collection Agent
CNAC Collections
08.2021 - 12.2021
- Established relationships with customers to encourage payment of delinquent accounts.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
Customer Service Specialist/Css/Team Lead
Conduit Global
04.2017 - 06.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Packer
Fresh From Texas
11.2016 - 04.2017
- Re-packaged damaged or incorrectly packaged items.
- Operated shrink wrap, banding and other wrapping machines.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Counted items to verify accuracy of orders.
- Sorted and stacked finished items.
- Cleaned and maintained production area and equipment.
- Loaded and unloaded items from production line.
Assistant Manager
Family Dollar
11.2015 - 10.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Specialist
Apac Llc
06.2014 - 11.2015
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Responded to customer requests for products, services, and company information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Crew Member
K&k Foods Wendy's
01.2009 - 01.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Worked front counter, drive-thru and other areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Roosevelt Alternative High School
Rockford Il05.2014
Skills
- Staff Management
- Microsoft SharePoint
- Web Site Content
- Time Management
- Google Docs
- Customer Service
- Train Employees
- Microsoft Word
- Microsoft Outlook
Timeline
Marketing Coordinator
TaskUs
01.2022 - 02.2023
Collection Agent
CNAC Collections
08.2021 - 12.2021
Customer Service Specialist/Css/Team Lead
Conduit Global
04.2017 - 06.2021
Packer
Fresh From Texas
11.2016 - 04.2017
Assistant Manager
Family Dollar
11.2015 - 10.2016
Customer Service Specialist
Apac Llc
06.2014 - 11.2015
Crew Member
K&k Foods Wendy's
01.2009 - 01.2015
High School Diploma -
Roosevelt Alternative High School
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