TYRELL JACKSON

- Provided strategic leadership and direction for a region encompassing 856 locations, overseeing all operational, financial, and client relationship aspects of the business.

- Developed and executed comprehensive business plans, including revenue and expense forecasts, resource allocation, and growth strategies, resulting in a 24.4% increase in annual revenue over 2 years.

- Established and maintained strong relationships with key clients, addressing their needs and ensuring high levels of satisfaction, which contributed to an increase in client retention by 15.1%.

- Directed and motivated a team of 5 managers and 285 employees, fostering a culture of accountability, continuous improvement, and exceptional service delivery.

- Implemented performance management systems to evaluate and develop managerial and staff performance, resulting in an 18 % increase in employee productivity and satisfaction.

- Oversaw all financial aspects of the region, including budgeting, forecasting, and cost control measures, leading to an improvement in profitability and strict financial discipline.

- Collaborated with the leadership team to develop and implement company-wide policies, procedures, and best practices, ensuring consistency and alignment with organizational goals.

- Conducted regular site visits and client meetings to review service quality, address any issues, and identify opportunities for improvement, resulting in a 20.1% increase in overall service quality and customer satisfaction.

- Maintained a strong focus on safety, compliance, and quality control, implementing industry best practices and standards to ensure regulatory compliance and mitigate operational risks.

• Led a team of 5 managers with 160+ employees in a high-volume restaurant while achieving goals of top-line growth while maximizing the bottom line
• Became a certified training store, promoting/training 15 managers from within the company within 5 years
• Identifying, and coaching 4 managers to become managing partners in the last 3 years
• Grew traffic 9.6%, sales by 14.2% and growing TCI by 310,000$ in the first year
• As of Q1 of 2022 my team and I have grown sales by 16.4% and placed 7th in the brand for top 10 in sales growth and profits
• Leading a team to increase sales from 3.9 million annually to 6.7 million within 5 years
• Reviewed daily and overall financials to ensure profitability
• Maintaining cash flow at 18% to 20% YTD
• And TCI at 32 to 35%
• Awarded "Partner of the Year" in 2020 along with 2021
• Re-opened store after shutting down for kitchen fire in 2018
• Closed/re-located restaurant to a new location in 2019
• Developed and implemented process improvements and key business procedures
• Maintained customer relations and coordinated promotions to increase and create new revenue
• Reworked schedules, operations standards, and workflow to shrink labor costs
• Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities
• Provided efficient resolution to issues to the satisfaction of clients
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
• Obtained the highest rating from the county health department year over year.

• Scheduled and directed staff in daily work assignments to maximize productivity
• Took appropriate action to ensure food quality and service standards
• Minimized loss and misuse of equipment through proper restaurant regulations
• Optimized profits by controlling food, beverage, and labor costs daily
• Directed back-of-house operations, providing leadership and ongoing training to kitchen and bar staff for a corporate-owned restaurant
• Maintained consistent inventory with minimal waste, overseeing purchasing to ensure full menu availability
• Collaborated with Operating Partner to keep corporate business strategies, training kitchen staff on new menu items and rollouts
• Hired, trained, and supervised all kitchen staff, including cooks, prep cooks, curbside takeaway and dishwashers