Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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TYRELL JOHNSON

WADDELL

Summary

Operations management professional with significant experience in enhancing operational efficiencies and leading high-performing teams. Known for meticulous approach to process improvement and commitment to achieving organizational goals. Recognized for strong leadership skills and ability to adapt to dynamic business needs while ensuring collaborative success.

Overview

9
9
years of professional experience

Work History

Area Manager of Operations

Walmart
01.2023 - Current
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Championed innovative solutions that increased operational efficiency while minimizing environmental impact.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Improved employee productivity through effective training programs and performance evaluations.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.

Operations Supervisor

Walmart
04.2022 - 01.2023
  • Supervises personnel in area of responsibility by assigning duties and coordinating workloads, monitoring visual performance of team, providing feedback from a servant leadership perspective, conducting as needed training and modeling logistics for all shipping/receiving employees to include company policies and procedures
  • Execute work shift plan to meet nightly milestones
  • Proactively communicate with internal departments while working through daily activities, team members, and leadership
  • Plan and perform diversified outbound order shipping duties, including checking, inspecting, verifying, packing
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.

Senior Mortgage Closer

USAA
10.2016 - 03.2022
  • Managed mortgage processing day-to-day operations for 30+ team members
  • Coached a team of mortgage processing staff through challenging member service productions
  • Facilitated training and provided technical support to newly hired contractors servicing the mortgage pipeline
  • Analyzed real estate services data and prepared reports for senior leadership
  • Evaluated team member effectiveness and performance quarterly or on an at-need basis
  • Led team meetings and gave presentations to direct leadership and executives
  • Managed action plans and team milestones; resulted in teams meeting or exceeded set expectations
  • Managed work schedules to ensure sufficient coverage was maintained based on daily forecasted goals for the department
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Collaborated with other department managers to address any operational issues, working together to find effective solutions.
  • Cultivated positive relationships with real estate agents and other industry professionals, driving referral business opportunities.
  • Increased loan application approvals by ensuring compliance with federal regulations and company policies.
  • Demonstrated exceptional problem-solving skills when faced with complex scenarios during the closing process, ensuring successful loan completions.

Education

High School Diploma -

Verrado High School
Buckeye, AZ
05-2014

Skills

  • Workflow Streamlining
  • Supply Chain Coordination
  • Effective Talent Management Strategy
  • Collaborative Project Management

Accomplishments

  • Achieved Eagle Award for highest consecutive successful closing with accuracy and efficiency 3 months in a row.
  • Managed team of 50+ full time and seasonal associates.
  • Collaborated with team of 30+ processor assistants in the development of mortgage pilot program.

Timeline

Area Manager of Operations

Walmart
01.2023 - Current

Operations Supervisor

Walmart
04.2022 - 01.2023

Senior Mortgage Closer

USAA
10.2016 - 03.2022

High School Diploma -

Verrado High School

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TYRELL JOHNSON