Tyrell Jones
Va Beach,Virginia
Summary
Dedicated and results-driven professional with over 10 years of experience in call center operations, team leadership, and customer service management. Proven ability to lead teams, resolve escalated issues, and drive operational efficiency. Seeking a supervisory role where I can leverage my skills to enhance customer satisfaction, ensure regulatory compliance, and support business growth.
Overview
15
15
years of professional experience
Work History
Patient Service Representative Clerk III
Livanta
Virginia Beach, VA
12.2024 - Current
- Enters data into software applications in a timely and accurate manner.
- Develops and maintains positive relationships with external and internal customers.
- Informs Medicare beneficiaries, healthcare providers, and other partners of the activities and responsibilities of the QIO.
- Acts as a neutral liaison for beneficiaries, their families, or their representatives.
Food Runner
37th & Zen
Norfolk, VA
10.2023 - Current
- Deliver food orders from the kitchen to guests efficiently, ensuring timely service and accurate delivery of dishes.
- Inspect food for quality and presentation before serving, to uphold the standards of the restaurant.
- Maintain a clean and organized dining environment, including clearing tables and resetting them for new guests.
- Managed weekly inventory orders for the restaurant operations, ensuring optimal stock levels, cost control, and timely replenishment of supplies to support smooth service, and minimize waste.
Customer Service Representative
GEICO
Virginia Beach, VA
02.2014 - 07.2023
- Received and maintain insurance license for multiple states
- Handled customers questions on their policies and serviced through phone calls
- Follow insurance regulations for each state
- Be efficient and productive while handling a customers phone call
- Meet monthly metrics
Center Manager
ACE Cash Express
01.2016 - 04.2016
- Managed daily operations to ensure compliance with company policies and regulatory requirements
- Provided exceptional customer service, assisting clients with check cashing, payday loans, bill payments, and other financial services
- Supervised and trained staff, ensuring they maintain accuracy, efficiency and adherence to company procedures in handing cash transactions and customer accounts
Seafood Clerk
Farm Fresh
Virginia Beach, VA
02.2011 - 11.2011
- Provided excellent customer service
- Maintained and stock seafood display
- Monitored product quality
- Assisted with inventory management by tracking stock levels
Data Entry
Fidelis EMS Billing
Virginia Beach, VA
04.2010 - 02.2011
- Accurately entered patient information, billing details, and ambulance service date into the company's database system, ensuring timely and precise recordkeeping
- Collaborated with dispatch and billing departments to verify services and ensure correct coding of patient transport and treatment details
- Utilized medical terminology knowledge gained through Medical Office Administration Certification to ensure accuracy in data entry and communication with medical staff
Education
Medical Office Administration -
Fortis Collage
Norfolk, VASkills
- Call center management tools and technologies
- Team leadership and staff training
- Quality assurance and performance improvement
- Escalation handling and conflict resolution
- Strong analytical, organizational, and problem-solving skills
References
- Demetrius Green, 757-672-6944
- George Whittaker, 713-422-3522
- Brendan Mulligan, 757-513-6441
Timeline
Patient Service Representative Clerk III
Livanta
12.2024 - Current
Food Runner
37th & Zen
10.2023 - Current
Center Manager
ACE Cash Express
01.2016 - 04.2016
Customer Service Representative
GEICO
02.2014 - 07.2023
Seafood Clerk
Farm Fresh
02.2011 - 11.2011
Data Entry
Fidelis EMS Billing
04.2010 - 02.2011
Medical Office Administration -
Fortis Collage
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