Tyrell Little
Saint Louis,MO
Summary
With eight years of experience in customer service and sales, I have acquired a solid background in providing outstanding client support. I recently obtained the Google IT Support Professional Certificate, which equipped me with valuable skills in troubleshooting, networking, and system administration. This comprehensive training enables my to adeptly handle technical complexities and effectively communicate. By merging my technical expertise with exceptional interpersonal skills, I am fully prepared to excel in versatile and customer-centric roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Aide
Advantage Home Health Care Inc
05.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided transportation and appointments management.
Customer Service Associate
Target
05.2015 - 03.2023
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate Degree in Social Science -
Saint Louis Community College
St Louis, MO08.2024
H.S. Diploma -
Jennings High School
Jennings, MO05.2015
Skills
- Proficient understanding of Zendesk
- Experience with Operating systems (Microsoft, Linux, and MacOS)
- Several years of experience working with Microsoft Office (Excel, Word, and Outlook)
- Experience with SAP
- Binary Code
- Data entry proficiency
- Troubleshooting
- Analytical and critical thinking, that makes me willing to engage with any issue
- Quick and efficient problem-solving skills
- High level communication skills
- Time management is my biggest strength
Certification
Google IT Support Professional Certificate
Timeline
Home Health Aide
Advantage Home Health Care Inc
05.2023 - Current
Customer Service Associate
Target
05.2015 - 03.2023
Associate Degree in Social Science -
Saint Louis Community College
H.S. Diploma -
Jennings High School
Google IT Support Professional Certificate
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