Tyrell Mills
Hampton,VA
Summary
Developed key skills in fast-paced, client-focused environment, including effective communication and negotiation. Demonstrates ability to manage sensitive financial information and resolve disputes efficiently. Seeking to transition to new field, utilizing strong foundation in problem-solving and customer interaction.
Overview
2
2
years of professional experience
Work History
Collections Specialist
Portfolio Recovery Associates
07.2024 - Current
- Worked in call center environment with automatically dialed outbound and inbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Follows FDCPA to stay in compliance with laws.
Front End Team Member
Target
01.2024 - 05.2024
- Assisted customers in locating products and provided information on promotions.
- Coordinated inventory management tasks to ensure stock availability.
- Worked collaboratively with team members to achieve sales goals.
- Resolved customer inquiries promptly and effectively.
Education
No Degree - Cloud Computing
Virginia Wesleyan University
Virginia Beach, VA06-2027
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Quick learner for CRM softwares
- Conflict resolution techniques
Languages
English
Native or Bilingual
Timeline
Collections Specialist
Portfolio Recovery Associates
07.2024 - Current
Front End Team Member
Target
01.2024 - 05.2024
No Degree - Cloud Computing
Virginia Wesleyan University