Tyrell Releford
San Antonio,TX
Summary
A professional seeks a position for continued growth and development within a company and applying skills and knowledge. A full-time student with professional customer service offers a variety of education and skills with a history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Andys Frozen Custard
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Worked with IT department to install POS, card terminals,Apple pay terminals.
Sales Associate
Walmart
10.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Trained and developed new hires in company processes product knowledge, customer service, and selling techniques.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Repair Technician / HVAC -Technician
Airtron Heating & Air Conditioning
08.2020 - 08.2021
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Conducted diagnostic procedures to determine the root cause of customer problems and provide accurate repair recommendations
- Maintained inventory of repair supplies and ordered parts
- Assessed operating conditions and adjust settings to maximize performance and equipment longevity.
HVAC Technician
A Action Aire
11.2018 - 08.2020
- Conducted maintenance service on HVAC systems to increase the life expectancy of equipment and prevent costly repair work
- Performed troubleshooting on HVAC systems to determine the root cause of the system
- Protocol on accurate records of time and materials used for each job to compile into service reports
- Investigated significant malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
Amusement Ride-Operator / Customer Service Representative
Green Acres Golf & Games
03.2018 - 11.2018
- Followed protocol to written guidelines and procedures for OSHA compliance
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas enforcing rules and safety policies
- Maximized professional customer service and satisfaction to visitors.
Customer Service Representative
Domino's Pizza
08.2016 - 03.2018
- Investigated significant malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes
- Kept accurate records of time and materials used for each job to compile into service reports
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor of Science Cybersecurity (BSCS) -
Bachelor of Science And/with Cybersecurity Degree - Cybersecurity
Hallmark University
San Antonio, TX12.2023
Skills
- Multitasking and Prioritization
- Microsoft Applications Software
- Data Entry
- Interpersonal Skills / Team Building
- Kali and Ubuntu Linux
- Python Programming Language
- PC Components
- Professional Customer Service
- Troubleshoot
- Inventory Control
- Issue and Complaint Resolution
- OSHA Compliance
- Product and service knowledge
Certification
EPA Certification
Graduation Date
12/01/23
Extracurricular Activities
Alamo ISSA
Timeline
Assistant Manager
Andys Frozen Custard
07.2022 - Current
Sales Associate
Walmart
10.2021 - 07.2022
Repair Technician / HVAC -Technician
Airtron Heating & Air Conditioning
08.2020 - 08.2021
HVAC Technician
A Action Aire
11.2018 - 08.2020
Amusement Ride-Operator / Customer Service Representative
Green Acres Golf & Games
03.2018 - 11.2018
Customer Service Representative
Domino's Pizza
08.2016 - 03.2018
Bachelor of Science Cybersecurity (BSCS) -
Bachelor of Science And/with Cybersecurity Degree - Cybersecurity
Hallmark University
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