Removed components and completed repairs or installed new replacements.
Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
Troubleshot systems, traced problems and diagnosed root causes.
Replaced parts such as belts, hoses and motors on different systems.
Assessed engines to inform preventive maintenance work.
Completed warranty services and submitted required paperwork.
Diagnosed mechanical problems for repair or replacement.
Shift Leader
Royal Carwash
Canandaigua, NY
09.2020 - 08.2021
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Customer Service
Ontario Mall Antiques
Farmington, NY
08.2019 - 07.2020
Located and corrected data entry errors and reported to management.
Verified accuracy of data before transcribing.
Sorted and processed incoming reports before putting data into processing software.
Managed workflow scheduling, data entry and accuracy verification for large data projects.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.