Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyrell Riley

San Jose,CA

Summary

Dynamic professional with a strong background in customer service and operational efficiency, notably at AutoZone. Proven ability to enhance customer satisfaction through effective problem-solving and product knowledge. Skilled in cash handling and inventory management, consistently meeting performance targets while maintaining a safe and organized work environment.

Professional logistics worker with strong experience in handling and transporting materials. Known for reliability and adaptability in dynamic environments. Excels in collaborative settings and achieving timely results.

Experienced with performing comprehensive vehicle maintenance and oil changes. Utilizes technical skills to ensure vehicle longevity and customer satisfaction. Knowledge of diagnostic tools and maintaining work safety.

Overview

6
6
years of professional experience

Work History

Loader and Unloader

OnTrac
05.2023 - 06.2024
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Consistently met performance targets by prioritizing high-priority shipments for faster turnaround times.

Customer Service Cashier

AutoZone
03.2020 - 04.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Met customer service goals and exceeded customer expectations.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Lube Technician

Oil Changers
03.2018 - 08.2020
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.

Education

High School Diploma -

Redwood High
Redwood City
06-2017

Skills

  • Customer service
  • Dependable and responsible
  • Problem-solving
  • Oil change expertise
  • Battery replacements
  • Cash register operation
  • Cash handling
  • POS system operation
  • Inventory management
  • Refund handling
  • Unloading proficiency
  • Proper lifting techniques

Timeline

Loader and Unloader

OnTrac
05.2023 - 06.2024

Customer Service Cashier

AutoZone
03.2020 - 04.2023

Lube Technician

Oil Changers
03.2018 - 08.2020

High School Diploma -

Redwood High

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