Tyrell Rogers
Tampa
Summary
Dedicated customer service professional with extensive experience in high-volume call center environments, healthcare support, and operations. Proficient in inbound call handling, resolving customer issues, and maintaining accurate documentation. Demonstrates strong communication, problem-solving, and multitasking abilities with a consistent record of meeting performance metrics. Seeking a remote customer service representative role at Teleperformance USA.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Service Representative
FedEx
Tampa
11.2024 - 02.2026
- Handled high-volume inbound calls while providing professional customer support.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Support Associate
Rooms To Go
Valrico
06.2023 - 08.2024
- Resolved billing, service, and account issues efficiently.
- Documented all interactions accurately in CRM systems.
- Maintained high customer satisfaction and met performance metrics using strong communication and de-escalation skills.
Customer Service Representative
Spectrum
Tampa
02.2021 - 04.2023
- Assisted customers with account inquiries and service issues.
- Resolved technical problems using troubleshooting protocols.
- Educated customers on product features and services.
Education
Bachelor of Science - Business Administration And Management
Northbridge Academy
Lakeland, FL 11.2025 - 04.2026
Bloomingdale Senior High School
Valrico, FloridaSkills
Timeline
Bachelor of Science - Business Administration And Management
Northbridge Academy
11.2025 - 04.2026
Customer Service Representative
FedEx
11.2024 - 02.2026
Customer Service Support Associate
Rooms To Go
06.2023 - 08.2024
Customer Service Representative
Spectrum
02.2021 - 04.2023
Bloomingdale Senior High School