Tyrell Sheffield
Austin,TX
Summary
Accomplished leader with a proven track record, adept in project management and conflict mediation. Excelled in optimizing store operations and enhancing customer service, leading to significant improvements in team efficiency and satisfaction. Skilled in store merchandising and payroll management, consistently achieving and surpassing company objectives.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Walmart
Round Rock, TX
04.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Organized weekly meetings with department heads to review progress on key objectives.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw aspects of maintenance, inventory, and daily activity management.
Supervisory Tax Examining Technician
Internal Revenue Service, IRS
Austin, TX
01.2021 - 10.2024
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Managed several projects and tasks simultaneously to meet deadlines efficiently.
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Conducted independent field audits and investigations of income tax returns to verify information provided.
Executive Team Leader - Guest Experience
TARGET
Austin, TX
03.2019 - 12.2021
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Organized weekly meetings with department heads to review progress on key objectives.
Assistant Restaurant Manager
Hawaiian Wings and More
Arlington, TX
01.2015 - 02.2019
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained staff on customer service strategies increasing client satisfaction.
- Utilized strong interpersonal skills for cultivating supportive relationships in the team environment.
- Instructed staff on efficient methods for food preparation, fostering seamless restaurant operations.
- Maintained high operational standards by managing thorough procedures for openings, closings, and shift changes.
Education
High School Diploma -
Copperas Cove High School
Texas, TX06.2018
Skills
- Project management
- Conflict mediation
- Store Merchandising
- Customer Service
- Store Operations Oversight
- Payroll Management
Timeline
Assistant Store Manager
Walmart
04.2021 - Current
Supervisory Tax Examining Technician
Internal Revenue Service, IRS
01.2021 - 10.2024
Executive Team Leader - Guest Experience
TARGET
03.2019 - 12.2021
Assistant Restaurant Manager
Hawaiian Wings and More
01.2015 - 02.2019
High School Diploma -
Copperas Cove High School
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