Years of professional Customer Service
Tyrell Sheffield
Jeffersonville
Summary
Dynamic customer service professional excelling in conflict resolution and fostering client loyalty. Leveraging critical thinking and active listening skills, I effectively managed high-stress situations while ensuring customer satisfaction. Experienced in data entry and adept at navigating diverse client needs. I am ecstatic about cybersecurity and information technology. I’m determined and dedicated to advance my skills in learning more about data security, vulnerability management and threat mitigation. I will protect organizations, business, and people by abiding by the law, being honest and using my time management and problem solving skills to help safeguard and secure all sensitive information.
Overview
5
5
2
2
Certifications
Work History
Customer Service Representative
Buske
03.2020 - Current
- SAP Business Warehouse
- Used Microsoft excel for daily tasks
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Realtor Sales Associate
RE/MAX
04.2023 - 05.2024
- Managed a large portfolio of diverse properties, catering to the unique needs of each individual client.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Wrote scripts and role-played
Education
High School Diploma -
Fairfield High School
Fairfield, OH06-2014
Skills
- Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team
- Helped identify and report security threats such as phishing
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams
Mastercard Cybersecurity virtual experience program on Forage - November 2024
- Completed a cybersecurity threat analysis simulation for the Cyber Defense Unit, staying updated on CISA publications
- Researched and understood reported vulnerabilities, showcasing analytical skills in cybersecurity
- Drafted a clear and concise email to guide teams on vulnerability remediation
AIG Shields Up: Cybersecurity virtual experience program on Forage - November 2024
Certification
- Microsoft SC-900 Security, Compliance, and Identity Fundamentals
- Google Cybersecurity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Realtor Sales Associate
RE/MAX
04.2023 - 05.2024
Customer Service Representative
Buske
03.2020 - Current
High School Diploma -
Fairfield High School
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