Tyrell Thomas
Youngsville,NC
Summary
Eager Sports Coordinator with 2.5 years of experience. Adept at paying attention to details. Exceptional knowledge of equipment management and maintenance with an understanding of tournament planning and facilitation. Quick and enthusiastic learner.
Overview
11
11
years of professional experience
Work History
Sports Coordinator/Director of Operations
YMCA of Greater OKC
06.2022 - 08.2024
- Performed inventories on sports equipment and ordered more or made repairs.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Oversaw coach salaries, pay rates and all other program budget aspects.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Ran multiple programs such as basketball, volleyball, and soccer.
- Facilitated hiring, training and evaluation of staff.
- Monitored budget and utilized operational resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Voted Employee of the Association in May 2023.
Membership Service Representative
YMCA of Greater OKC
08.2018 - 05.2022
- Engaged with customers to understand and resolve issues and answer product questions
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
- Completed more than 30 calls per day by following scripts and maintaining good call control
- Demonstrated in-depth knowledge and understanding of product line, pricing structure, and gross profit objectives
- Referred unresolved customer grievances to designated departments for further investigation
- Communicated with customers via phone, email, and chat and helped customers with membership questions
- Updated accounts with customers' current personal and purchasing information.
Team Lead/Supervisor
Red Door Escape Room
06.2020 - 09.2021
- Supervised team of 9 employees to maintain optimal performance and consistent operations
- Observed employees to identify deficiencies and implemented strategies to close knowledge gaps
- Coached employees on speed and efficiency to improve team productivity
- Kept close eye on department operations to quickly meet equipment, housekeeping, and supply restocking needs
- Encouraged open communication and team engagement to improve employee morale
- Leveraged each team member's strengths on task assignments, often pairing up individuals to help develop specific skills
- Devised challenges of increasing difficulty for beginning, intermediate, and advanced players
- Oversaw fast-paced production schedule with deadlines for initial launches, patches, and content expansions for 9 different episodes
- Reviewed activities regularly to identify opportunities for improvement
- Ensured that guests followed rules and regulations while making the experience exciting and enjoyable
- Prevented or resolved conflict before escalation to build stronger team.
Woodwind Technician
Del City High School
08.2016 - 06.2018
- Prepared approximately 145 students for performances and talent showcases with instruction and ample practice time
- Explained and demonstrated multiple techniques to beginner, intermittently skilled, and advanced students
- Taught students about music theory and practice to develop foundational knowledge and advanced skills
- Assessed student progress and grasp of material through in-class assignments, special projects, and regular examinations
- Assisted head band director with instructing proper marching techniques, tonal production, as well as understanding their role in music.
Back of House Team Member/Trainer
Freddy's Frozen Custard & Steakburgers
03.2013 - 06.2016
- Assessed individual training needs to develop customized training plans
- Improved performance and long-term success of employees with well-planned and executed training programs
- Identified workers struggling with concepts and discussed needs with supervisors
- Ensured employees maintained high standards and always completed tasks in a timely organized manner
- Replenished food items to keep adequate stocks for food preparation demands
- Monitored food production quality and supervised other kitchen staff
- Portioned out food for dine-in or take-out orders, minimizing food waste and consistently controlling amounts to maintain budgets
- Protected establishment's customers by keeping work areas, utensils and dishes clean and sterilized
- Kept products properly rotated and stored to meet quality requirements
- Inspected premises regularly to maintain compliance with food safety and sanitation regulations.
- Unloaded and stocked kitchen supplies.
Education
Associate of Arts - Instrumental Music Education
University of Central Oklahoma
Edmond, OK12.2024
Diploma - undefined
Mustang High School
Mustang, OK12.2015
Skills
- Customer service
- Communication skills
- Leadership
- Microsoft Office
- Sports knowledge
- Budgeting expertise
- Research and analysis
- Staff Supervision
- Scheduling proficiency
- Coach orientation
Timeline
Sports Coordinator/Director of Operations
YMCA of Greater OKC
06.2022 - 08.2024
Team Lead/Supervisor
Red Door Escape Room
06.2020 - 09.2021
Membership Service Representative
YMCA of Greater OKC
08.2018 - 05.2022
Woodwind Technician
Del City High School
08.2016 - 06.2018
Back of House Team Member/Trainer
Freddy's Frozen Custard & Steakburgers
03.2013 - 06.2016
Associate of Arts - Instrumental Music Education
University of Central Oklahoma
Diploma - undefined
Mustang High School
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