Tyren Craig
Chesapeake,VA
Summary
- Proficient mentor driven to help individuals break free from unhelpful and destructive patterns to transform lives through education and employment opportunities.
- Experienced Counselor versed in local markets, job search strategies and available educational opportunities.
- Goal-oriented Career Counselor offering three years' experience in career planning and education support.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Divisional Career Counselor
United States Navy, USN
05.2022 - Current
- Developed career and education plans based on individual needs.
- Developed and deepened connections with mentees, influencing career and life choices of each potential participant.
- Developed program to work with students and increase interest in higher learning.
- Provided coaching and mentoring to both junior and senior personnel.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
- Developed and executed performance management programs to increase employee engagement and productivity.
Retail Services Supervisor
United States Navy, USN
05.2022 - Current
- Assembled and maintained bookkeeping records, keeping discrepancies minimal for audit.
- Supervised a staff of six in the operation of the ship's store operation, resulting in approximately 7K in profits.
- Decreased inventory shrinkage by monitoring the receipt, stowage, and distribution of stock.
- Liaised with third party vendors in the procurement of merchandise that contributed to a climax in profits.
- Evaluated data on stock levels in conjunction with customer sales which contributed to stability in trends of sale and marketing.
- Trained team members in successful strategies to meet operational and sales targets.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Fulfilled the demand of customers by incorporating suggestive polls of desired items for purchase.
- Utilized Retail Operations Management software in conjunction with Microsoft Excel in the operation of balancing financial and logistical focus of the ship's store operation.
Customer Service Representative
United States Navy, USN
04.2019 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Storeroom Supervisor
United States Navy, USN
06.2017 - 04.2019
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed weekly inventory counts to verify stock levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained the receipt, stowage, and organization of approximately 1.5 million dollars of merchandise in a collection of storerooms.
Store Operations Associate
United States Navy, USN
05.2016 - 01.2017
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, and applied discounts to applicable stock.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash and distributing change from sales.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Deck Seaman
United States Navy, USN
04.2014 - 05.2016
- Complied with uniform regulations and standards of conduct established company.
- Operated and maintained boat equipment and deckhand gear.
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
- Performed lowering, raising and cleaning of ship's anchor.
- Scanned seas while navigating ship to quickly spy obstacles that could endanger vessel.
- Inspected and tested fire fighting and lifesaving equipment stored on vessels.
- Completed routine cleaning and sanitization of vessel and equipment.
- Repaired external structure of vessel to maintain proper working order and minimize downtime.
- Assisted vessel leadership in developing drills and procedures for on-board emergencies and implementing training procedures for crew members.
- Maintained deck department stores and equipment on a CVN vessel.
- Trained sailors in proper use of davit, rigging, and crane equipment, improving crew efficiency and productivity.
- Troubleshot and resolved mechanical problems with various systems and equipment.
- Moored vessels to wharfs with proper use of correct lines.
- Operated specialized equipment, including winches, cranes and derricks during ship operations.
- Worked alongside cargo team to conduct safe loading and unloading operations.
- Updated logs for onboard equipment and machinery following correct documentation procedures.
Education
No Degree - English
Elizabeth City State University
Elizabeth City, NCSkills
- Inventory Control Processes
- Financial Recordkeeping
- Customer Service Management
- Critical Thinking
- Sales Development
- Complex Problem-Solving
Accomplishments
- Improved recordkeeping by auditing and correcting records from previous accounting period, yielding a 10% improvement score during audit.
Additional Information
Obtained the Retail Operations Management NEC (Navy Enlisted Classification) certificate to be qualified and appointed as the records keeper onboard the ship.
Timeline
Divisional Career Counselor
United States Navy, USN
05.2022 - Current
Retail Services Supervisor
United States Navy, USN
05.2022 - Current
Customer Service Representative
United States Navy, USN
04.2019 - 03.2022
Storeroom Supervisor
United States Navy, USN
06.2017 - 04.2019
Store Operations Associate
United States Navy, USN
05.2016 - 01.2017
Deck Seaman
United States Navy, USN
04.2014 - 05.2016
No Degree - English
Elizabeth City State University
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