Tyren Craig
Chesapeake,VA
Summary
Experienced Retail Supervisor with a proven track record of enhancing team performance and store sales in high-pressure environments. Proficient in developing market-driven strategies, improving inventory management, and fostering strong customer relationships. Adept at training and motivating staff to achieve operational excellence and exceed sales goals. Known for a hands-on approach and a commitment to driving business growth.
Overview
7
7
years of professional experience
Work History
Retail Services Supervisor
United States Navy, USN
Norfolk, VA
05.2022 - 10.2023
- Improved bookkeeping accuracy, reducing discrepancies and enhancing audit results by 10%.
- Supervised staff of six in ship's store operation, resulting in approximately $7K in profits.
- Decreased inventory shrinkage by monitoring the receipt, stowage, and distribution of stock.
- Partnered with vendors to select merchandise, boosting profits by $5,000 through strategic product selection.
- Evaluated data on stock levels in conjunction with customer sales, which contributed to stability in trends of sale and marketing.
- Trained team members in successful strategies to meet operational and sales targets.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Streamlined financial record-keeping by integrating Retail Operations Management software with Excel, enhancing reporting accuracy.
- Achieved a 6% increase in sales while consistently maintaining stock turn ratios above 3.33%.
Customer Service Representative
United States Navy, USN
San Diego, CA
04.2019 - 03.2022
- Courteously handled approximately 75 customers' inquiries and suggestions daily.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Established excellent rapport with clients by consistently surpassing service standard objectives.
- Cross-trained 10 personnel and provided backup support for organizational leadership.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled over 100 customer phone calls daily, addressing their concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Store Operations Associate
United States Navy, USN
Norfolk, VA
05.2016 - 04.2019
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service to an average of 350 customers each day, guaranteeing a unique shopping experience.
- Verified prices, scanned more than 60 line items, and implemented relevant discounts to inventory.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register operations, ensuring accurate balance and efficient change distribution.
- Processed cash, card and check transactions to finalize customer purchases via a POS system.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts of stock amounting to $1.5 million by adding each item in stock, and documenting in computer system.
Education
No Degree - English
Elizabeth City State University
Elizabeth City, NCSkills
- Team Leadership
- Operational Improvement
- Customer Engagement
- Problem Resolution
- Strategic Planning
Accomplishments
- Received Star Performer Achievement Award for stellar customer service while serving as the customer service representative of over 1000 staff and beneficiaries of Navy Medical Center, San Diego.
- Obtained the Retail Operations Management NEC (Navy Enlisted Classification) certificate to be qualified and appointed as the records keeper in the operation of the ship's store.
References
References available upon request.
Timeline
Retail Services Supervisor
United States Navy, USN
05.2022 - 10.2023
Customer Service Representative
United States Navy, USN
04.2019 - 03.2022
Store Operations Associate
United States Navy, USN
05.2016 - 04.2019
No Degree - English
Elizabeth City State University
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