Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply over 20 years of experience to new professional challenges with growth-oriented organization.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Juvenile Detention Officer
Georgia Department Of Juvenile Justice
06.2023 - Current
Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
Assisted educators in developing curriculum tailored for juvenile detention facilities that met state education standards.
Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
Conducted room searches for contraband items to maintain a safe environment within the facility.
Assisted in conducting staff training sessions focused on topics such as crisis intervention, cultural competency, and professional ethics.
Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
Collaborated with multidisciplinary teams to develop individualized case plans for each juvenile detainee to foster personal growth and development.
Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
Professional Life Coach
Epic Solutions
12.2020 - Current
Enhanced client''s personal and professional growth through comprehensive assessment and goal-setting activities.
Provided group coaching sessions that fostered peer support among participants working towards similar goals or facing common challenges.
Utilized evidence-based approaches in designing personalized coaching interventions targeting specific areas of improvement for clients.
Mentored new life coaches entering the industry, sharing best practices and practical guidance for success in their careers.
Encouraged ongoing commitment to personal growth among clients by promoting the value of self-reflection and continuous learning throughout the coaching process.
Successfully maintained client confidentiality while managing case notes and records in compliance with industry standards.
Promoted self-awareness in clients by utilizing reflective questioning techniques during coaching sessions.
Empowered clients to overcome obstacles and achieve success with effective problem-solving strategies.
Developed strong partnerships with other professionals to provide holistic support services for clients when necessary.
Boosted client satisfaction by providing tailored coaching sessions focused on individual needs and goals.
Conducted workshops on various topics, such as stress management, time management, and goal setting, to enhance client skills and knowledge.
Implemented strategies to increase client accountability and engagement, leading to more successful outcomes for clients.
Facilitated group sessions and learning discussions to further objectives.
Determined clients' risk of self-harm or other dangerous behaviors.
Educated clients on dangers of substance abuse and prevention techniques.
Collaborated with other professionals to coordinate comprehensive care for clients.
Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Police Liaison
City Of West Palm Beach Police Department
10.2013 - 08.2018
Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
Served as court liaison by attending court hearings and presenting reports and recommendations.
Served as administrative liaison between warden, resident population and staff in matters of litigation against institution and staff.
Directed and monitored work of law enforcement professionals with clear focus on maximizing results and maintaining transparent police operations.
Served as gatekeeper and liaison between Executive Director, staff and external stakeholders.
Collaborated with police officers at crime scenes and during investigations and documented actions, findings and evidence.
Acted as liaison between vendors and customers to get price quotes.
Assumed liaison role between government partners, program service providers and families in care planning and service coordination activities.
Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Served as liaison between parents and students.
Acted as liaison between sales, operations and crews.
Worked with local health departments, police and other law enforcement agencies to promote public safety measures.
Served as liaison and handled communications with groups inside and outside agency.
Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
Exercised effective communication with members of community and team, acting as liaison and public face for organization.
Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
Liaised with police, fire department and other emergency responders to manage emergency scenes.
Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
Assisted in maintenance of police facilities and vehicles.
Acted as operations liaison between students and campus.
Performed translations and interpretations for victims of violent crimes during police investigations.
Entered information from crime reports into police department's database using multiple origins of software.
Notified police, fire department and emergency services of on-campus incidents.
Built and sustained strong relationships between internal and external educational collaborators and served as liaison between course directors and learners.
Served as program liaison to agencies and organizations to enable more extensive program reach.
Provided police services such as escorts, security patrol and response to emergency calls.
Established new police training programs to address training needs for terrorism response, active shooter response and de-escalation of use of force.
Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
Built client relationships by acting as liaison between customer service and sales teams.
Contacted valuable stakeholders, opening and diversifying accounts and acting as liaison between company and greater business community.
Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
Served as lead representative and liaison for educational outreach initiatives and fulfilled grant mandates related to education and outreach.
Prepared and submitted incident reports regarding police activities and investigations.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Attended staff and client meetings and served as liaison to manage operations for account.
Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
Acted as liaison between external agencies, consultants, and property owners.
Program Coordinator
City Of West Palm Beach
10.2008 - 01.2018
Managed budgets and resources for successful execution of multiple programs simultaneously.
Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
Conducted market research to identify trends and potential opportunities for program growth or expansion.
Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
Optimized resource allocation by using data analysis techniques to determine the most effective way of balancing project priorities and personnel availability, ultimately meeting deadlines with high-quality outcomes.
Ensured seamless handover between different stages of projects by creating standard operating procedures that guided staff involved in various aspects of each task.
Established strategic partnerships with external organizations, expanding program reach and impact.
Assisted in the development of grant proposals, securing funding for vital program initiatives.
Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Designed program implementation and maintenance plan.
Provided ongoing direction and leadership for program operations.
Developed program marketing and outreach strategies to increase awareness and attract new participants.
Developed and maintained relationships with external partners to facilitate program operations.
Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
Tracked and reported expenses accurately to manage program budgets.
Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Identified risks and developed mitigation plans.
Helped directors resolve production, casting and budgeting issues impacting station performance.
Verified accuracy of program laws and compliance with FCC rules and regulations.
Created and enforced programming standards to maintain compliance with regulatory requirements.
Developed new program and feature ideas for station.
Developed proposals and operational plans within assigned area.
Facilitated programming by coordinating resources and deliverables between departments.
Supervised media programming team and provided feedback to drive quality programming.
Negotiated and managed contracts with several media outlets to secure new content.
Youth Development Professional
Home Safe Secured Facility
10.2008 - 01.2013
Developed strong rapport with families, ensuring their involvement in supporting the growth of their children within our programs.
Designed workshops focusing on career readiness, equipping participants with valuable job-seeking skills such as resume writing and interview preparation.
Improved communication skills among participants by facilitating group activities and fostering open dialogue.
Developed a strong volunteer network that provided additional support for our programming, increasing capacity and enhancing outcomes for participants.
Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
Led training sessions for staff members focused on best practices in youth development, enhancing overall program quality across the board.
Addressed gaps in academic achievement through targeted tutoring sessions tailored to each student''s unique needs and abilities.
Introduced innovative approaches to program delivery by staying current with the latest research in youth development and incorporating evidence-based practices.
Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
Maintained detailed records of participant progress, enabling us to track individual growth over time and demonstrate the effectiveness of our interventions to stakeholders.
Organized special events that showcased participant achievements, strengthening connections between our organization and the surrounding community.
Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
Secured grant funding by writing persuasive proposals highlighting the impact of our work on local youth populations.
Offered guidance and advice to help cultivate self-esteem and community involvement.
Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
Supervised youth and maintained security for each child under care.
Worked directly with at-risk or youth offenders to improve life skills.
Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.
Supervised youth in engaging environment to promote security and safety for all ages.
Arranged and facilitated therapy sessions for individuals, couples, and families.
Provided crisis intervention and emotional support to youth.
Helped create comprehensive program to meet needs.
Managed cases of clients receiving social or community service support.
Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Helped clients navigate social services system and access needed resources.
Led group discussions and activities to meet different community needs.
Facilitated community outreach to expand participation and support.
Coordinated with different service providers to meet clients' individual needs.
Assisted clients with obtaining housing, employment and support resources.