Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
CustomerServiceRepresentative

Tyren Wolfe

Dallas,TX

Summary

Innovative performance driven, problem solving, hardworking individual excited to join a dynamic team. Looking to leverage my Bachelor of Science degree from Northern Arizona University, along with my proven driven focus being a recipient of an NCAA Division 1 full scholarship athlete. I honed my skills in athletics and education; where precision, focus, and the drive to push beyond my limits were not just encouraged but essential for success. These qualities have seamlessly transitioned into my professional life, enabling me to excel in various roles where attention to detail, perseverance, and performance under pressure are paramount. In addition to being a scholarship athlete, I've had the privilege of working in dynamic environments where customer satisfaction has been a main focus. In result, my customer relationship management skills have flourished, by becoming well-equipped to navigate complex customer interactions and contribute positively to building and maintaining fruitful relationships in any professional setting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

IntouchCX
05.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.

Patient Care Specialist

Rise Dispensaries
02.2023 - 01.2024
  • Integral team member for opening new store location
  • Creating positive welcoming experiences for clients
  • Actively listening creating clear and directive communication with patients
  • Delivery Driver
  • Mastering the tactfulness of cross and up selling products
  • Cash handling and client servicing platform proficiencies
  • Inventory Management
  • Ensuring compliance.

Customer Service Representative

Willis Towers Watson
06.2022 - 12.2022
  • Professional independent remote environment
  • Multitasking answering inbound and returning calls
  • Call Queue management
  • Delivery Driver
  • Active listening and problem solving
  • Compliant with client information
  • Proficient communication through Slack / Microsoft Teams

Dispensary Agent

Harvest
06.2022 - 12.2022
  • Product consulting
  • Ensuring patients compliance and managing traffic flows
  • Welcoming, educating and cross selling
  • Multitasking processing online orders
  • Mastering opening and closing protocols.

Brand Ambassador

Mad Terp Labs / Trap Culture
06.2021 - 04.2022


  • Creating a welcoming environment with product excitement gaining people's interest creating hype
  • Multi tasking while adapting to event changes on the spot
  • Project management and event set up
  • Compliant with handling dangerous equipment for events.

Education

High School Diploma -

North Medford High School
Medford, OR

Bachelor of Science - Creative Media And Film, Media Studies

Northern Arizona University
Flagstaff, AZ
12.2020

Skills

  • Teamwork / Team management
  • Leadership
  • Communication
  • Scheduling
  • Customer Service
  • Adaptive
  • Problem-Solving Skills
  • Tech savvy
  • Data Entry
  • Project Management
  • Ability to work under pressure

Certification

01/01/23, OSHA 360 Training (Department of Labor certification card)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

IntouchCX
05.2023 - Current

Patient Care Specialist

Rise Dispensaries
02.2023 - 01.2024

Customer Service Representative

Willis Towers Watson
06.2022 - 12.2022

Dispensary Agent

Harvest
06.2022 - 12.2022

Brand Ambassador

Mad Terp Labs / Trap Culture
06.2021 - 04.2022

High School Diploma -

North Medford High School

Bachelor of Science - Creative Media And Film, Media Studies

Northern Arizona University
Tyren Wolfe