TYRENEE LIVING
Aspen Manufacturing
Houston,TX
9
years of professional experience
Dedicated healthcare customer service and warehouse professional with expertise in patient support, insurance verification, and medical records management. Demonstrates proficiency in high-volume call handling, data entry, and compliance with HIPAA standards. Equipped with strong communication and organizational skills to efficiently resolve customer concerns and support team objectives.
Work History
Warehouse Assembler
2 Months- Test coils, pack and ship A/C units, and perform line work in hot conditions
- Test coils, pack, and ship A/C units while performing line work in high-temperature conditions to meet production demands
- Follow safety protocols, wear PPE (gloves, safety glasses), and maintain a clean, organized work area to ensure workplace safety
- Worked various shifts to ensure operational coverage that may include long hours; staff is generally supportive and willing to assist
- Operated forklifts and pallet jacks for efficient material handling and inventory management.
- Assembled components according to specifications, ensuring product quality and adherence to safety standards.
Patient Service Representative
7 Months- Scheduled specialty prescription services and accurately updated patient records to ensure seamless patient care.
- Provided professional front-line customer support in a fast-paced healthcare environment.
- Coordinated appointments and addressed healthcare inquiries to enhance patient experience and satisfaction.
- Maintained HIPAA compliance while handling sensitive patient data.
- Delivered professional front-line customer support in fast-paced healthcare environment to foster positive patient interactions.
Direct Care Staff Member
3 Months- Supported daily routines and educational activities for children in a structured environment.
- Ensured accurate documentation and incident reporting to support compliance and care continuity.
- Implemented behavior management and conflict resolution techniques to promote positive interactions.
- Provided care updates to parents and team members to foster collaborative support and engagement.
- Managed multiple responsibilities while maintaining a calm and professional demeanor.
Healthcare Customer Service Representative
2 Years 6 Months- Guided members through healthcare plan enrollment, addressing eligibility, benefits, and claims inquiries to enhance member understanding.
- Handled high-volume inbound calls, emails, and chats, ensuring exceptional customer service standards were consistently met.
- Verified insurance information and processed documentation accurately.
- Resolved customer concerns and escalated issues as necessary.
- Documented customer interactions and follow-up actions meticulously to support service continuity and compliance.
- Ensured compliance with HIPAA and company policies regarding confidential information.
Healthcare Customer Service Representative
2 Years 11 Months- Assisted patients with billing questions, payment options, and insurance coverage concerns.
- Investigated claim denials and coordinated resolutions with providers and insurance companies.
- Investigated claim denials and coordinated resolutions with providers and insurers to minimize delays in processing.
- Assisted patients with billing inquiries, payment options, and insurance coverage to enhance understanding and satisfaction.
- Maintained organized records and ensured timely follow-up on claims to support efficient processing and resolution.
- Demonstrated strong attention to detail and data accuracy in daily operations.
Warehouse Associate
1 Year 10 Months- Processed inventory and fulfilled customer orders to ensure timely delivery.
- Utilized RF scanners and warehouse systems to maintain accurate inventory records.
- Used RF scanners and warehouse systems to track inventory and shipments.
- Conducted quality checks to verify order accuracy before shipment.
Education
High School Diploma
Skills
Assembly
Warehouse experience
Pallet management
Palletizing
Warehouse safety
Inventory Management
Quality Control
Logistics Coordination
Safety Protocols
Warehouse Management
Material Handling
Order Fulfillment
Insurance Verification
Team Collaboration
Team Communication
Inventory Tracking
Packaging Techniques
Equipment Operation
Shipping Coordination
Workplace Organization
Section name
- For data entry jobs specifically, you should also tailor your applications with keywords like:
- Accurate data entry
- 10-key typing
- Database management
- Record keeping
- Spreadsheet management
- Administrative support
- Data accuracy
- Electronic records
- For healthcare customer service jobs, focus on:
- Patient scheduling
- Insurance verification
- Claims processing
- HIPAA
- EMR/EHR systems
- Patient support
- Call center experience
- You’re already qualified for:
- Healthcare Customer Service Representative
- Medical Scheduler
- Patient Access Representative
- Medical Records Clerk
- Data Entry Specialist
- Insurance Verification Representative
- Remote Healthcare Support roles
Timeline
Warehouse Assembler
Aspen Manufacturing
06.2026 - 08.2026Read More
Patient Service Representative
Everse
10.2025 - 05.2026Read More
Direct Care Staff Member
Road to Wisdom
01.2025 - 04.2025Read More
Healthcare Customer Service Representative
CareCentrix
05.2022 - 11.2024Read More
Healthcare Customer Service Representative
Acclara
04.2019 - 03.2022Read More
Warehouse Associate
Amazon
03.2017 - 01.2019Read More
Douglas McArthur Senior High School
High School Diploma
Read More