Summary
Overview
Work History
Education
Skills
Timeline
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TYRENISHA D BYRD

Las Vegas,NV

Summary

Experienced customer service agent with a strong focus on organization. Seeking a full-time position that presents professional challenges and allows for the utilization of interpersonal skills, excellent time management, and problem-solving abilities. Known for attention to detail and dedication to providing exceptional customer service.

Overview

13
13
years of professional experience

Work History

Customer Experience Specialist

Air Canada
Los Angeles, CA
06.2023 - Current
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
  • Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
  • Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.

Customer Service Representative

Qantas Airways
Los Angeles (LAX)
08.2022 - 07.2023
  • Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.

Lead Sale Service & Distribution Clerk

United States Postal Service, USPS
Hollywood, CA
01.2012 - 08.2022
  • Processed transactions quickly and accurately, resulting in reduced wait times for customers.
  • Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
  • Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
  • Investigated and resolved accounting, service and delivery concerns.

Education

High School Diploma -

Val Verde High School
Perris, CA

Skills

  • Customer Service
  • Teamwork
  • Ticket Purchasing
  • Complex Problem-Solving
  • Operational Efficiency
  • Passenger Documentation
  • PA Systems
  • Aircraft Checks
  • Boarding Procedures
  • Baggage Handling Procedures

Timeline

Customer Experience Specialist

Air Canada
06.2023 - Current

Customer Service Representative

Qantas Airways
08.2022 - 07.2023

Lead Sale Service & Distribution Clerk

United States Postal Service, USPS
01.2012 - 08.2022

High School Diploma -

Val Verde High School
TYRENISHA D BYRD