Tyrequa Mitchener
Madison
Summary
Experienced customer support professional with exceptional communication and problem-solving skills. Proven track record in managing inquiries, resolving issues, and ensuring customer satisfaction. Recognized for strong teamwork abilities, adaptability, and consistent results in dynamic environments. Skilled in conflict resolution, empathy, and time management.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Verizon Wireless
11.2024 - Current
- Answering 80+ inbound and outbound customer inquiries about various Verizon Wireless products and services, including phones, plans, and accessories.
- Assist with sales, promoting new products and services or helping customers upgrade their plans.
- Troubleshooting and resolving technical problems related to devices, networks, and billing.
- Maintaining a positive and helpful attitude, addressing customer pain points, and striving to exceed customer expectations.
- Maintaining the accuracy of customer records and ensuring data integrity within the customer-facing systems.
Member Service Advocate
TeleTech Healthcare Solutions
12.2021 - 11.2024
- Answer inbound calls regarding member's health care needs, while following up on commitments in a timely manner.
- Acts as a single-point-of-contact for the member. Explains member plan of benefits, member's rights and responsibilities in accordance with contracted arrangements, claim status information, benefit coverage, plan eligibility, dental, vision, pharmacy, HSA, provider details, care management, on-boarding, tool usage and available programs/resources.
- Interact with providers, clinicians, pharmacists, and many other professional's in an effort to provide total satisfaction and resolution to the member.
- Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
Patient Care Advocate
Alorica Inc
03.2017 - 09.2019
- Respond to questions about benefits, eligibility, claims, and other related topics.
- Address and resolve problems, escalating complex cases when necessary.
- Explain TRICARE policies, procedures, and options.
- Communicate effectively, empathetically, and professionally.
- Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
Server
Sonic
06.2014 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School -
James Clemens High School
Madison, AL01.2014
Skills
- Customer service
- Inbound/outbound customer service
- First call resolution
- CRM software
- Verbal and written communication
- Adaptability and flexibility
- Technical troubleshooting
- Claims monitoring
- Billing adjustments and refunds
- Remote office availability
- Data management
- Data entry
Timeline
Customer Care Representative
Verizon Wireless
11.2024 - Current
Member Service Advocate
TeleTech Healthcare Solutions
12.2021 - 11.2024
Patient Care Advocate
Alorica Inc
03.2017 - 09.2019
Server
Sonic
06.2014 - 09.2017
High School -
James Clemens High School
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Conner RowellConner Rowell
SMB District Manager at Verizon Wireless- Your WirelessSMB District Manager at Verizon Wireless- Your Wireless
Emily HortonEmily Horton
Focused Math Tutor at Madison City Schools Columbia ElementaryFocused Math Tutor at Madison City Schools Columbia Elementary