Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tyrese Baddal

Bridgeport,Connecticut

Summary

A diligent, systematic, and efficient individual who consistently strives to go the extra mile to deliver the best performance in all tasks. Exceptional interpersonal skills and a strong background as a Customer Service Representative. Dedicated to providing excellent service to clients. Passionate about learning and constantly seeking out new knowledge and skills to stay up-to-date in the field. Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.

Overview

3
3
years of professional experience

Work History

Guest Relations Officer

Hartford Heath Care
06.2024 - Current


  • Greeted guests upon arrival and offered assistance.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Organized guest events and activities to create memorable experiences and foster positive relationships.
  • Trained new staff members on company policies, procedures, and customer service standards.
  • Coordinated special requests from guests, including transportation arrangements or local activity bookings.

Casino Game Presenter/ dealer

Evolution
04.2023 - Current
  • Perform good customer service skills, Present live games; Blackjack, roulette, baccarat, poker, lightning roulette, etc, Interact with the players on live camera, Be professional and have good customer service skills
  • Maximized audience engagement through interactive elements such as quizzes, polls, or contests during live broadcasts.
  • Performed regular equipment checks to ensure optimal functionality during live game sessions.
  • Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.
  • Delivered dynamic presentations that showcased the excitement of each game while adhering to industry standards and regulations.
  • Promoted responsible gaming practices, intervening when necessary to address potential problem gambling behaviors.
  • Participated in ongoing professional development opportunities to stay current on industry trends and maintain peak performance as a presenter.
  • Enhanced player experience by delivering engaging and informative game presentations.

Ticketing/Gate Agent

Delta Airlines and Virgin Atlantic
10.2021 - 10.2022
  • Checking-in Passenger and making sure the flight is closed off on-time at the counters, Ensure to verify the Passenger's travel docs before boarding the aircraft, Be professional, Listen Actively and Respond Appropriately to the passengers' needs and wants to make them fly with us forever
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
  • Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.

Education

High School Diploma -

Hopewell High School
Hanover, Jamaica
01.2020

Skills

  • Strong empathy
  • Guest satisfaction focus
  • Exceptional communication
  • Guest Services
  • Team member development
  • Hospitality best practices
  • Brand representation
  • Teamwork and Collaboration
  • Customer Service
  • Problem-solving abilities
  • Multitasking Abilities
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication
  • Computer Skills

Languages

English
Full Professional

Timeline

Guest Relations Officer

Hartford Heath Care
06.2024 - Current

Casino Game Presenter/ dealer

Evolution
04.2023 - Current

Ticketing/Gate Agent

Delta Airlines and Virgin Atlantic
10.2021 - 10.2022

High School Diploma -

Hopewell High School

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Tyrese Baddal