Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyrese Canada

Richmond,Virginia

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Student Success Assistant

Becky Barnheart
California , PA
09.2023 - 05.2024
  • Assisted students with navigating university resources and services to ensure successful academic progress.
  • Provided guidance to students on how to apply for financial aid, scholarships, and other forms of assistance.
  • Conducted individual meetings with at-risk students to discuss their academic goals and develop action plans.
  • Organized workshops on topics such as time management, study skills, and test preparation techniques.
  • Maintained accurate records of student interactions including notes regarding student needs, issues discussed, and outcomes of meetings.
  • Coordinated tutoring sessions for students in need of extra support in specific courses or subjects.
  • Facilitated group discussions among students about relevant topics related to college life and academics.
  • Served as a mentor by providing advice on personal matters such as career paths or post-graduation plans.
  • Offered one-on-one coaching sessions designed to help improve academic performance.
  • Attended weekly team meetings with staff members involved in Student Success initiatives.
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.

Assistant Volunteer Track and Field Coach

Daniel Caulfield
California , PA
11.2023 - 03.2024
  • Coached athletes on proper technique for running, jumping, throwing and other track and field skills.
  • Monitored athletes' progress during practice sessions and competitions.
  • Provided feedback to athletes regarding their performance.
  • Served as a positive role model for student-athletes both on and off the track and field.
  • Encouraged team spirit among all members of the squad.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.

Membership Services Representative

Ymca Of Greater Richmond
Richmond , VA
05.2023 - 09.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Graduate Assistant

Cindy Speer
California, PA
12.2022 - 05.2023
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Maintained office hours to provide direct contact with students or clarify course material or course content.
  • Created fliers and materials, working closely with communications team to promote campus events.
  • Oversaw students in group settings and offered academic guidance.
  • Collaborated with faculty members to conduct student discussions or recitation groups.
  • Assisted faculty in evaluation of student work and preparation of course materials.
  • Scheduled and maintained regular office hours to meet with students.

Graduate Assistant

Raymond Hsieh
California, PA
09.2022 - 12.2022
  • Assisted in coordinating programming and initiatives to support inclusion and engagement.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Analyzed data to assist professors with various projects.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Supported department faculty with administrative assistance, as well as curriculum and research support.
  • Liaised between professors and students to provide information on subject matter, assignments and class expectations.
  • Maintained office hours to provide direct contact with students or clarify course material or course content.

Sales Associate

Lowes Home Improvment
Richmond, Va
03.2018 - 08.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.

Education

Master of Arts - Peace and Conflict Resolution Studies

California University of Pennsylvania
California, PA
12-2024

Bachelor of Science - Criminal Justice

California University of Pennsylvania
California, PA
12.2022

Associate of Science - Criminal Justice

Harcum College
Bryn Mawr, PA
01.2020

High School Diploma -

Henrico High School
Richmond, VA
06.2017

Skills

  • Business Development
  • Customer Service
  • Transaction Processing
  • Promotional Support
  • Sales and Upselling
  • Account Updating
  • Regulatory Compliance
  • In-Store Support
  • Inbound Call Management
  • Billing Adjustments and Refunds
  • Problem Resolution
  • Employee Coaching
  • Product Sales
  • Computer Skills
  • Calm and Professional Under Pressure
  • Quality Assurance Controls
  • Critical Thinking
  • Deductive Reasoning
  • Success Coaching

Timeline

Assistant Volunteer Track and Field Coach

Daniel Caulfield
11.2023 - 03.2024

Student Success Assistant

Becky Barnheart
09.2023 - 05.2024

Membership Services Representative

Ymca Of Greater Richmond
05.2023 - 09.2023

Graduate Assistant

Cindy Speer
12.2022 - 05.2023

Graduate Assistant

Raymond Hsieh
09.2022 - 12.2022

Sales Associate

Lowes Home Improvment
03.2018 - 08.2021

Master of Arts - Peace and Conflict Resolution Studies

California University of Pennsylvania

Bachelor of Science - Criminal Justice

California University of Pennsylvania

Associate of Science - Criminal Justice

Harcum College

High School Diploma -

Henrico High School

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