Tyrese Shearin

Area Manager with over three years of expertise in enhancing client satisfaction through strategic quality assurance and team leadership. Demonstrates proficiency in complaint resolution, safety protocols, and training, effectively optimizing customer journeys and ensuring adherence to high standards. Committed to fostering a collaborative environment that prioritizes excellence in customer service and safety. professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.

• Executed quality audits, reducing defects, enhancing product standards, improving customer satisfaction.
• Implemented safety protocols, creating a secure workplace, minimizing incidents.
• Trained new hires, ensuring smooth onboarding, adherence to quality standards, boosting team efficiency.
• Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
• Resolved guest complaints efficiently, improving overall guest experience.
• Managed multiple tasks in a fast-paced environment, ensuring seamless operations.
• Utilized extensive knowledge of food and beverage operations for effective menu planning.
• Built strong customer relationships through effective communication, expanding client base.
• Lead strategic recovery efforts, boosting revenue with tailored plans.
• Coordinate collections and litigation, enhancing recovery processes.
• Guide debtors on payment solutions, establishing installment agreements.
• Mentor team members in strategies, fostering goal achievement.
• Negotiate repayment plans, addressing delinquency for successful recovery.