Tyrese Spencer
Lauderhill
Summary
Highly motivated and detail-oriented worker with extensive experience in customer service. Proven ability to maintain customer satisfaction, ensure timely and accurate deliveries, and uphold regulatory compliance. Dedicated to maintaining the highest professional and ethical standards, with a strong focus on patient confidentiality and safety.
Overview
7
7
years of professional experience
Work History
Concierge
5th Avenue Concierge
03.2025 - Current
- Enhanced visitor satisfaction by coordinating guest services effectively.
- Resolved guest complaints swiftly, building strong customer relationships.
- Executed administrative tasks, maintaining organized paperwork and office supply inventory.
- Managed bookings and tracked guest details using reservation software efficiently.
- Directed phone calls to appropriate departments, ensuring effective communication.
Delivery Driver
Uber Eats/Instacart
06.2020 - 04.2025
- Ensured timely and accurate delivery of groceries and meals to enhance customer satisfaction.
- Loaded and unloaded groceries and meal orders efficiently to optimize delivery processes.
- Maintained a high standard of safety during all deliveries to protect both products and customers.
- Addressed customer inquiries and resolved issues promptly to maintain strong client relationships.
- Handled conflicts maturely, ensuring resolutions were achieved quickly to minimize disruptions.
- Collaborated with team members to streamline delivery routes and improve overall efficiency.
- Conducted regular vehicle inspections to ensure safety and reliability before each delivery.
Delivery Driver
Amazon
04.2022 - 03.2023
- Ensured timely and accurate package delivery, consistently meeting tight customer deadlines.
- Executed deliveries along a predetermined route while adhering to safety protocols and guidelines.
- Loaded and unloaded packages efficiently for optimal delivery vehicle capacity and organization.
- Conducted regular maintenance checks on the delivery vehicle to ensure safe and reliable operation.
- Promoted positive customer experiences by resolving delivery issues promptly and effectively.
- Maintained accurate delivery records, contributing to improved route planning and efficiency.
- Collaborated with team members to enhance overall service quality and operational efficiency.
Customer Service Representative
South Florida Events
04.2019 - 06.2020
- Worked collaboratively with team members to build and dismantle event rides, ensuring smooth operations. Ensured all box trucks were in peak condition by checking oil, gas, and brakes regularly. Maintained a high level of professionalism and addressed customer needs promptly. Ensured compliance with safety regulations during events.
Education
Associate of Arts (A.A.) -
Broward College
Davie, FL12.2021
Skills
- Customer service
- Concierge services
- Microsoft office
- Office management
- Strong multitasking
Timeline
Concierge
5th Avenue Concierge
03.2025 - Current
Delivery Driver
Amazon
04.2022 - 03.2023
Delivery Driver
Uber Eats/Instacart
06.2020 - 04.2025
Customer Service Representative
South Florida Events
04.2019 - 06.2020
Associate of Arts (A.A.) -
Broward College
Objective
Seeking a position where I can leverage my strong communication skills, dedication to customer satisfaction, and commitment to helping complete any task at hand. In a timely and effecting manner.