Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TYRESE WARREN

Atlanta,GA

Summary

Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen. Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.

Overview

12
12
years of professional experience

Work History

Billing Specialist

Benevis
Atlanta, GA
01.2015 - Current
  • Ensured compliance with HIPAA regulations when handling confidential patient data.
  • Reconciled daily deposits against expected collections from insurance companies.
  • Generated reports related to Accounts Receivable, Insurance Claims, Denials.
  • Conducted audits of medical records for compliance purposes.
  • Prepared patient statements for payment of services rendered.
  • Performed data entry into the practice management software system accurately and efficiently.
  • Verified patient insurance eligibility and coverage details.
  • Maintained records of all billing activity and documentation according to policy.
  • Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
  • Participated in training programs related to coding updates, new software systems.
  • Provided monthly analysis of accounts receivable aging report to management team.
  • Complied with HIPAA regulations while handling confidential patient information in accordance with company policies.
  • Verified insurance coverage and benefits for each patient prior to treatment.
  • Submitted appeals for denied claims as needed and followed up on status updates from payers.
  • Developed effective strategies for increasing collection rates from third-party payers.
  • Reconciled codes against services rendered.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.

Quality Assurance Analyst

Benevis
Atlanta, GA
03.2015 - 05.2018
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Performed functional, system integration, regression, user acceptance testing.
  • Ensured proper version control protocols were followed throughout development cycle.
  • Reviewed software release notes prior to production deployment to verify accuracy of changes implemented.
  • Provided feedback on usability and suggest improvements to the product design teams.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.
  • Identified and tracked software defects using bug tracking systems.
  • Participated in daily scrum meetings providing status updates on projects assigned.
  • Created comprehensive test cases based on technical specifications or customer requests.
  • Developed, documented, and executed manual tests for web-based applications.
  • Maintained up-to-date knowledge of industry standards related to software testing best practices.
  • Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
  • Worked closely with developers during sprints providing feedback on user stories created.
  • Prepared reports detailing overall project progress according to established timelines.
  • Analyzed existing application functionality against customer requirements ensuring compliance.
  • Documented all phases of test execution including results analysis and defect resolution.
  • Provided support for internal customers by troubleshooting reported issues quickly and accurately.
  • Collaborated with developers to diagnose problems and devise solutions.
  • Oversaw process checks to verify proper completion and correct frequency.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Developed and implemented comprehensive test plans to ensure application functionality met business requirements.
  • Utilized SQL queries to validate data integrity and accuracy across different systems.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Monitored software performance post-deployment to ensure ongoing quality and user satisfaction.
  • Reviewed and analyzed system specifications to ensure clarity and testability of requirements.
  • Managed a defect tracking system to prioritize, track, and report on issues throughout the development cycle.
  • Trained and led staff on proper QA standards.
  • Created and maintained automated test scripts to reduce manual testing efforts and increase test coverage.

Outbound Call Center Agent

Locktite ADT
Norcross , GA
05.2012 - 03.2014
  • Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
  • Adhered to company policies and procedures for handling outbound calls.
  • Greeted customers in a friendly and professional manner.
  • Utilized positive language in order to provide an effective resolution for all customers' inquiries or complaints.
  • Provided timely feedback to supervisors on call volume and quality performance.
  • Upsold products when appropriate to meet customer needs.
  • Demonstrated ability to multi-task while speaking with customers on the phone.
  • Answered incoming calls from customers regarding inquiries or complaints.
  • Developed strong relationships with customers by responding promptly to inquiries.
  • Ensured customer satisfaction by providing accurate information and resolving customer issues.
  • Identified customer needs, clarified information, researched every issue, and provided solutions.
  • Researched complex problems encountered during outbound calls and identified solutions quickly.
  • Collaborated with other departments in order to resolve any outstanding customer issues.
  • Delivered high levels of customer service in accordance with corporate standards.
  • Analyzed survey results from previous outbound calls for areas needing improvement.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Performed data entry into computer system to document all call activity accurately.

Education

High School Diploma -

Battle Creek Central High School
Battle Creek, MI
05-2006

Strayer University
Huntsville, AL

Skills

  • Claims Processing
  • Fiscal reporting
  • Contract Preparation
  • Payment posting
  • Invoice Processing
  • Customer Engagement
  • Invoicing proficiency

Accomplishments

  • locktite ADT Top closer for the month several times
  • Benevis Handle several duties throughout the day still able to complete with accuracy and being efficient while do so.
  • in charge of patients records including legal and confidential awards for both

Timeline

Quality Assurance Analyst

Benevis
03.2015 - 05.2018

Billing Specialist

Benevis
01.2015 - Current

Outbound Call Center Agent

Locktite ADT
05.2012 - 03.2014

High School Diploma -

Battle Creek Central High School

Strayer University

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TYRESE WARREN