Summary
Overview
Work History
Education
Skills
Timeline
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Tyresha Franklin

Blythewood,SC

Summary

Dynamic and motivated individual with 4+ years of customer service experiences. Demonstrating exceptional communication skills and computer skills. Ability to make critical decisions during difficult challenges, also with the ability to work independently and develop new opportunities to further expand my career.

Overview

7
7
years of professional experience

Work History

Program Specialist

180 Program
Rock Hill, SC
03.2019 - Current
  • Provides direct care to students that attend our program
  • Helped clients adapt to altered lifestyles while providing therapeutic environments for students and their families.
  • Assisted individuals with addressing disabilities and developing career plans.

Customer Service Associate

Walmart
Fort Mill , SC
04.2021 - 10.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Care Rep

Iqor
Charlotte , NC
11.2020 - 03.2021
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Took incoming calls, booked service appointments with
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.

Tech Support

Conduent
Charlotte, NC
08.2020 - 10.2020
  • Monitored systems in operation and input commands to troubleshoot all devices such as Windows and IOS devices
  • Patched software and installed new versions to eliminate security problems and protect data.

Customer Service Representative

Blue Cross Blue Shield
Charlotte , NC
10.2018 - 04.2019
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enroll customers in healthcare plans that best fits their needs.
  • Set appointments and help with bill pay
  • Provide excellent customer service
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Defused customer concerns with exceptional conflict and problem resolution skills.

Customer Service

Walmart
Tega Cay , SC
04.2016 - 10.2018
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

High School Diploma -

Rock Hill High School
Rock Hill, SC
06.2011

Skills

  • Group and individual instruction
  • Budgeting
  • Skill Development
  • Problem resolution
  • Team building
  • Dependability
  • Performance assessments
  • Scheduling
  • Communications
  • Customer service
  • Inbound Customer Service
  • Goal oriented

Timeline

Customer Service Associate

Walmart
04.2021 - 10.2021

Customer Care Rep

Iqor
11.2020 - 03.2021

Tech Support

Conduent
08.2020 - 10.2020

Program Specialist

180 Program
03.2019 - Current

Customer Service Representative

Blue Cross Blue Shield
10.2018 - 04.2019

Customer Service

Walmart
04.2016 - 10.2018

High School Diploma -

Rock Hill High School

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Tyresha Franklin