Tyresha Hawkins
Fort Worth,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
5
5
years of professional experience
Work History
Debt Collector Agent
FMA Alliance
10.2022 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed debtor payments and updated accounts to reflect new balance.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Worked with customer to create debt repayment plan based on current financial condition.
Front Desk Agent
Even Hotel Shenandoah
01.2022 - 08.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Driver
Mv Transportation
03.2021 - 12.2021
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Masker
Utilimaster
03.2020 - 01.2021
- Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Picker
Kem Krest
08.2019 - 12.2019
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
High School Diploma -
Elkhart Central High School
Elkhart, IN06.2012
Skills
- Goal setting
- Debt recovery strategies
- Organizational skills
- Interpersonal skills
- Customer service orientation
- Computer proficiency
- Empathy and understanding
- Attention to detail
- Professionalism
- Active listening
- Effective communication
- Call Center Experience
Timeline
Debt Collector Agent
FMA Alliance
10.2022 - Current
Front Desk Agent
Even Hotel Shenandoah
01.2022 - 08.2022
Driver
Mv Transportation
03.2021 - 12.2021
Masker
Utilimaster
03.2020 - 01.2021
Picker
Kem Krest
08.2019 - 12.2019
High School Diploma -
Elkhart Central High School
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