Tyresha Taylor

• Efficiently organize, prepare, image, and download medical reports and claim letters while maintaining data integrity.
• Triage and manage intake coordination of independent medical requests.
• Examine requests for legibility and take appropriate

action to ensure the accuracy of documentation.

• Accurately enter data timely to track independent medical requests and final determinations.
• Provide general office or administrative support throughout the department.

• Assisted with data entry and administrative support tasks to help meet team goals.
• Retrieved file information and made copies for authorized users.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Maintained physical and computer-based filing systems.
• Created and printed labels for well-organized filing.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.
• Examined, categorized, and sorted incoming documents.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
• Located and retrieved requested documents in accordance with established policies.
• Cleaned up files regularly by removing outdated information for archival or disposal.

• Maintained current knowledge of store promotions and highlighted sales to customers.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Mentored new team members on sales software system operation.
• Checked personal identifications during alcohol and tobacco sales.
• Processed refunds and exchanges in accordance with company policy.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

• Operated variety of amusement park rides and monitored passenger safety and comfort.
• Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
• Set up promotional displays and equipment for special events and activities.
• Delivered information and details of interest about facility to visitors.
• Engaged safety devices and monitored attraction during operation to reduce safety risks.
• Conducted daily inspections of amusement park rides to verify functionality and safety.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.