Tyreshia Brantley
Columbia,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Benefits Advisor
EHealth Insurance
07.2023 - Current
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Sitel
03.2022 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Engagement Specialist / Customer Service
Startek
11.2018 - 07.2020
- Answered inbound phone calls, handled insurance inquiries, and provided outstanding customer service
- Explained benefits, accessed accounts, and registered new customers
- Adhered to HIPAA regulations, accepted and posted payments, and documented interactions.
Phone Agent / Customer Service
Political Connections
02.2018 - 10.2018
- Made outbound phone calls, followed scripts, and communicated effectively with customers
- Provided information and functioned independently with minimal supervision
- Met goals and metrics.
Education
Associate of Science Degree – Health and Human Services -
Ultimate Medical Academy
06.2022
Skills
- Active Listening
- Multitasking Abilities
- Critical Thinking
- Problem Solving
Key Qualifications
- Advocacy
- Vulnerable Populations
- Community Resources
- Family Dynamics
- Cultural Diversity
- Social Welfare
- Values and Ethics
- HIPAA Compliance
- Interpersonal Professional Communications
- Health and Human Services
Volunteer Experience
- Sheppard Table, Conway, SC, 08/2021, Present, Volunteer, Serve meals to vulnerable populations, Collect and dispense supplies to those in need, Ensure cleanliness of the facility
- Private Duty Care, Conway, SC, 05/2021, Present, Home Care Provider, Assist with activities of daily living, Run errands and provide companionship, Help with range of motion exercises
Timeline
Benefits Advisor
EHealth Insurance
07.2023 - Current
Customer Service Representative
Sitel
03.2022 - 04.2023
Engagement Specialist / Customer Service
Startek
11.2018 - 07.2020
Phone Agent / Customer Service
Political Connections
02.2018 - 10.2018
Associate of Science Degree – Health and Human Services -
Ultimate Medical Academy