Summary
Skills
Work History
Education
Languages
Generic

Tyreshia Rollins

Chattanooga,TN

Summary

Dynamic professional with a proven track record at T-Mobile, excelling in customer service and problem-solving. Recognized for enhancing team performance through effective training and streamlining processes, resulting in improved customer satisfaction. Strong communicator and dependable team player, adept at multitasking and fostering collaboration in fast-paced environments.

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Active listening
  • Organizational skills
  • Verbal communication

Work History

SSA&Distrubution

USPS
Signal Mountain, TN
01.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

T-Mobile
Chattanooga, TN
12.2020 - 01.2022
  • Delivered exceptional customer support, resolving inquiries and issues efficiently.
  • Facilitated training sessions for new staff, enhancing team knowledge and performance.
  • Streamlined ticketing processes, reducing resolution times and improving customer satisfaction.
  • Analyzed customer feedback, implementing changes that elevated service quality.

Assistant Manager

Orange Grove Center
Chattanooga, TN
01.2015 - 02.2021
  • Led team in daily operations, ensuring adherence to organizational policies and procedures.
  • Developed training materials to enhance staff understanding of operational protocols and best practices.
  • Managed inventory control processes, optimizing stock levels to reduce waste and improve resource allocation.
  • Coordinated scheduling for staff shifts, enhancing coverage and operational effectiveness.

Behavioral Health Associate

Erlanger Behavioral Health
Chattanooga, TN
04.2018 - 04.2020
  • Facilitated therapeutic group sessions to enhance patient engagement and support recovery.
  • Implemented individualized care plans tailored to patient needs and treatment goals.
  • Monitored patient behavior and reported observations to clinical team for assessment.
  • Collaborated with multidisciplinary teams to coordinate comprehensive patient care.

Education

High School Diploma -

Hoawrd High School
Chattanooga, TN
05-2014

Languages

English
Full Professional

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