Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
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Tyresse Smith

Brooklyn,NY

Summary

Dynamic IT Technician with a proven track record at Apple, excelling in troubleshooting and customer service. Skilled in JavaScript and project management, I enhance team collaboration and drive innovative solutions. Committed to continuous learning, I consistently improve store efficiency and customer satisfaction through effective communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Expert

Apple
Brooklyn, NY
08.2022 - Current
  • Greet and assist customers, identifying their needs and providing information on the latest products.
  • Conduct product troubleshooting, including diagnostics, testing, and repair of Apple computer systems and mobile devices.
  • Actively participate in continuous learning and development, sharing best practices to enhance overall store efficiency.
  • Communicate and document clear expectations of metrics with management to maintain consistent store performance.

Community Service

UAP Organization
Brooklyn, NY
09.2016 - 01.2023

Sales Associate

Foot Locker Inc.
Brooklyn, NY
10.2019 - 08.2022
  • Proactively assist over 100 customers with inquiries, transactions, and product information, cultivating strong customer service and salesmanship skills.
  • Inform customers about sales, marketing campaigns, and special offerings, ensuring a positive shopping experience.
  • Maintain accurate inventory counts for over 500 items, promptly identifying and addressing discrepancies.
  • Anticipate customer needs, uphold brand standards, and ensure customer satisfaction.

IT Technician

McKissack Group
New York, NY
04.2022 - 06.2022
  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Install, configure, and maintain computer systems, printers, and peripherals.
  • Conduct regular maintenance tasks to optimize system performance.
  • Manage IT inventory, ensuring timely restocking of supplies and equipment.
  • Communicate with staff to identify and resolve technical issues efficiently.

Education

Bachelor's Degree - Information Technology & Management

St. Francis College
Brooklyn, NY
05.2023

Skills

  • JavaScript and Python
  • MySQL and C
  • Xcode and Visual Studio Code
  • Microsoft Office Suite
  • Project management
  • Communication skills
  • Interpersonal skills
  • Customer service excellence
  • Time management strategies
  • Team collaboration
  • Innovative problem-solving

Volunteer Experience

  • Community Service, UAP Organization, Brooklyn, NY, 09/01/16, 2023
  • Community Service, Sesame Flyers International, Brooklyn, NY, 07/01/17, 09/01/17

Timeline

Expert

Apple
08.2022 - Current

IT Technician

McKissack Group
04.2022 - 06.2022

Sales Associate

Foot Locker Inc.
10.2019 - 08.2022

Community Service

UAP Organization
09.2016 - 01.2023

Bachelor's Degree - Information Technology & Management

St. Francis College

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Tyresse Smith