Tyrez Linder
Shelby,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Branch Operations Manager
Dash Courier & Logistics
Charlotte, North Carolina
12.2023 - Current
- Collaborated with team leaders on quality audits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed and implemented operational policies and procedures to improve efficiency.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delegated work to staff, setting priorities and goals.
- Negotiated contracts with vendors for services necessary for daily operations.
- Developed and implemented operational policies and procedures to enhance productivity.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Developed and maintained operational policies and procedures.
- Enforced federal, state, local and company rules for safety and operations.
- Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Monitored operational budgets, reducing costs through strategic planning and optimization.
Afterhours Supervisor
Dash Courier & Logistics
Shelby , NC
09.2023 - 12.2023
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Facilitated training sessions for new employees on company policies and procedures.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Collaborated with other departments to coordinate workflow processes between teams.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Logistics Coordinator
Dash Courier & Logistics
Charlotte, NC
07.2021 - 09.2023
- Oversee daily operations of courier services, managing drivers and staff to ensure timely and accurate order fulfillment, aligning with customer specifications and company standards.
- Streamline operational processes by implementing detailed order documentation, reducing errors by 20.
- Monitor financial performance, verifying rates and wait time charges to maintain profitability and meet revenue targets.
- Foster a collaborative team environment, conducting regular performance reviews and providing feedback to enhance staff productivity.
Technology Tutor / Bus Driver
Cleveland County Schools
Shelby, NC
08.2017 - 02.2019
- Developed and delivered technology training programs, equipping students with essential skills and improving classroom engagement by 15.
- Managed transportation operations, ensuring safe and timely student transport while maintaining compliance with traffic and safety regulations.
- Promoted a positive learning environment, communicating student progress to parents and implementing innovative teaching methods to enhance outcomes.
- Conducted risk assessments for bus operations, implementing safety protocols to mitigate potential hazards.
Customer Service Representative
American Airlines
Charlotte, NC
01.2014 - 08.2017
- Managed high-volume customer interactions at airport locations, resolving escalated issues and maintaining a 95.
- Streamlined ticketing and reservation processes using Sabre, reducing processing time by 10.
- Ensured compliance with FAA and airport regulations, conducting safety checks and protecting sensitive zones.
- Collaborated with sales teams to drive repeat business, building strong relationships with key clients and stakeholders.
Residential Manager
One on One Care, Inc.
Shelby, NC
03.2009 - 05.2014
- Oversaw operations of multiple group homes, managing budgets, staff schedules, and medication logistics to ensure high-quality care and compliance with health regulations.
- Implemented process improvements, such as automated documentation systems, reducing administrative errors by 25.
- Conducted monthly safety drills and risk assessments, minimizing operational risks and ensuring resident safety.
- Trained and evaluated staff, fostering a supportive workplace culture that reduced turnover by 15.
Education
Certificate - Community Health Worker
Catawba Valley Community College
Hickory, NC12.2020
Business Administration Coursework -
Strayer University
Charlotte, NC03.2019
High School Diploma -
Crest High School
Shelby, NC05.2009
Skills
- Process Optimization and Workflow Streamlining
- Staff Hiring
- Training
- Performance Evaluation
- Budget Management
- Cost Control
- Customer Service
- Relationship Management
- Compliance
- Risk Management
- Microsoft Office
- Excel
- Sabre
- Data Analysis
- Operational Reporting
- Team Leadership
- Workplace Culture Development
- Equipment maintenance
- Forklift operation
- Safety compliance
- Inventory control
- Team collaboration
- Crisis management
- Quality assurance
- Performance monitoring
Timeline
Branch Operations Manager
Dash Courier & Logistics
12.2023 - Current
Afterhours Supervisor
Dash Courier & Logistics
09.2023 - 12.2023
Logistics Coordinator
Dash Courier & Logistics
07.2021 - 09.2023
Technology Tutor / Bus Driver
Cleveland County Schools
08.2017 - 02.2019
Customer Service Representative
American Airlines
01.2014 - 08.2017
Residential Manager
One on One Care, Inc.
03.2009 - 05.2014
Certificate - Community Health Worker
Catawba Valley Community College
Business Administration Coursework -
Strayer University
High School Diploma -
Crest High School
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