TyRhonda Mitchell
Bartow,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Results Cx
Lakeland, FL
11.2022 - 03.2024
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Provided product information to customers in a timely manner.
- Answered incoming calls promptly and professionally within company standards.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Customer Service Representative
GC Services
Lakeland, FL
06.2022 - 11.2022
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Pallet Builder
Walmart Sortation Center
Lakeland, FL
03.2021 - 03.2022
- Communicated with co-workers regarding changes or updates related to job tasks or duties assigned.
- Worked collaboratively with team members to meet production deadlines while adhering to quality standards set forth by company policy.
- Received orders from supervisor regarding types of pallet construction required for specific products.
- Loaded and unloaded materials from delivery trucks, as needed.
- Maintained cleanliness of work area by sweeping floors and disposing of waste materials in proper receptacles.
- Labeled completed palletized items with appropriate product information.
- Stacked finished pallets onto skids for transport or storage.
- Maintained an organized workspace for efficient workflow.
- Sorted, stacked and moved pallets using pallet jack and forklift.
- Wrapped orders in plastic material prior to loading.
- Scanned materials into and out of inventory using barcode tags.
Material Handler
O'Reilly Auto Parts Distribution Center
Lakeland, FL
11.2019 - 06.2020
- Collaborated with team members to meet daily production goals.
- Inspected incoming shipments for damage or discrepancies.
- Supported other warehouse personnel in completing tasks efficiently.
- Managed work area cleanliness by following company guidelines for organization.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Verified accuracy of shipments against purchase orders and invoices.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Operated forklifts, pallet jacks, and other material handling equipment.
- Reported any malfunctions or damages of material handling equipment promptly.
- Inspected materials for any damages or defects upon receipt.
Education
Bachelor of Science - Applied Management
Everest University - Tampa
Tampa, FL10-2019
Skills
- Call Control
- Complaint Handling
- Information Verification
- Customer Service
- Inbound Customer Service
- Information Updates
- Customer Relations
- Outstanding communication skills
References
References available upon request.
Timeline
Customer Service Agent
Results Cx
11.2022 - 03.2024
Customer Service Representative
GC Services
06.2022 - 11.2022
Pallet Builder
Walmart Sortation Center
03.2021 - 03.2022
Material Handler
O'Reilly Auto Parts Distribution Center
11.2019 - 06.2020
Bachelor of Science - Applied Management
Everest University - Tampa
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