Tyria (TY) Jones

• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Completed payroll for employees and maintained detailed records of procedures.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

• Perform payroll functions, Conduct reconciliation of accounts, Maintain and balance general ledger, Process accounts payable and receivable, Prepare financial reports
• Maintained and processed invoices, deposits, and money logs.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Supported year-end closing procedures by preparing adjusting journal entries as needed.
• Established QuickBooks accounting system to reflect accurate financial records.

• Provide administrative support, Establish and maintain filing systems, Update database lists
• Collaborated with sales resources and set timeframes for project deliverables in response to requests for proposals.
• Reviewed RFP requirements meticulously to ensure accurate interpretation of client needs before initiating proposal development efforts.
• Established strong relationships with key stakeholders both internally and externally, fostering collaboration during the bidding process.
• Acted as a liaison between technical experts and sales teams during proposal development, ensuring seamless integration of both perspectives.

• Provide food kits to clients, Schedule distribution of food program, Answer customer questions
• Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
• Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
• Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
• Refined communication skills through extensive interactions with clients from various socio-economic backgrounds during the intake process, fostering trust and rapportbuilding.

• Process transactions, Provide basic teller services, Identify customer needs
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Improved customer satisfaction by providing efficient and accurate transaction processing.

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• Developed custom reports to address specific business needs and support decision-making processes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.