Tyrica Chambers
Belmont,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Abound Inc
09.2023 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Server
Bubbas
06.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Customer Service Representative
Total Bond Veterinary Hospital
12.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Direct Care Professional
Holy Angels, Inc.
10.2017 - 02.2022
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Improved client independence through the implementation of tailored activities and skill-building exercises.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Provided reliable transportation for clients to appointments, community events, and recreational activities.
Host/Server Manager
128 South Main
01.2018 - 07.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC06.2011
Skills
- Call Management
- Appointment Scheduling
- Account Updating
- Data Entry
- Customer Service
Timeline
Direct Support Professional
Abound Inc
09.2023 - Current
Server
Bubbas
06.2023 - Current
Customer Service Representative
Total Bond Veterinary Hospital
12.2021 - 05.2023
Host/Server Manager
128 South Main
01.2018 - 07.2021
Direct Care Professional
Holy Angels, Inc.
10.2017 - 02.2022
High School Diploma -
Hunter Huss High School
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