TYRICE BROWNER
8650 S. Colfax Chicago,IL
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an store manager, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Detention Aide
City of Chicago
09.2024 - Current
- Improved staff efficiency by participating in ongoing training programs, staying updated on best practices within the detention field.
- Supported successful community re-entry for released detainees by coordinating with probation officers, social workers, and other stakeholders in developing comprehensive post-release plans.
- Contributed to the timely resolution of conflicts between inmates by mediating disputes and implementing appropriate disciplinary measures.
- Upheld facility cleanliness standards by supervising inmate work details responsible for maintaining living spaces and common areas.
- Provided support during emergencies, such as fights or medical crises, effectively deescalating situations and preventing further harm.
- Maintained a secure environment through thorough searches of cells and common areas for contraband.
- Improved communication among staff by participating in shift briefings and debriefings, sharing crucial information about inmates'' behavior and needs.
Store Manager
CVS Pharmacy
12.2016 - Current
- Supervise, assign and direct activities of the store's crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Assist customers with their questions, problems and complaints
- Handle all customer relations issues in accordance with company policy
- Organize and execute the display and signing of weekly, major promotional and seasonal merchandise
- Control use of register keys, securing door keys, alarm codes, and safe combinations
- Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases
- Access, input, retrieve and analyze information from the computer
- Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine
- Oversee and execute the preparation of the daily cash report and weekly summary
- Train, develop, and evaluate crew members and supervisors
- Maintain a work place free from discrimination and harassment
- Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans
Store Manager
7-Eleven
05.2012 - 06.2016
- Recruit and train new store employees on store policies and procedures
- Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts
- Determine staff promotions and demotions, and terminate employees when necessary
- Complete weekly schedules according to payroll policies
- Analyze marketing information and translate it into strategic plan
- Address and correct sales staff communication issues in a tactful and effective manner
- Review weekly POS activity as part of weekly asset protection guidelines
- Create monthly sales plans
- Create four step plans to grow fresh and hot food sales and minimize write offs
- Review employee performance and give annual raises accordingly
Store Manager
Extra Space Management
01.2009 - 12.2012
- Monitors inventory of lock devices
- Prepares work activity reports
- Assigns and identifies work priorities for employees
- Pursue collections, posting payments and processing daily bank deposits accurately and timely
- Trains staff on policies and procedures and work safety
- Approving and forwarding all invoices as required
- Resolving customer issues in a timely and effective manner
- Effectively utilizes computer systems in the Microsoft Windows environment
- Maintain accurate merchandise inventory
- Keeping auction files updated and accurate; knows the state's auction lien laws
- Observes work operations to assess subordinate staff's adherence to safety procedures and ensure lock devices are being properly attached and removed from units
- Responds to calls from staff requesting assistance, arriving at field sites to help resolve incidents or problems with citizens
- Performs other duties as assigned; works with minimum supervision; operates effectively on a team
Education
Bachelors Degree -
Robert Morris College
Chicago, IL05-2005
Skills
- Office Management
- Report & Document Preparation
- Records Management
- Teambuilding & Supervision
- Spreadsheet & Database Creation
- Meeting & Event Planning
- Staff Development & Training
- Accounts Payable/Receivable
- Inventory Management
- Policies & Procedures Manuals
- Bookkeeping & Payroll
- Expense Reduction
- De-escalation Strategies
- Inmate Supervision
- Professionalism and Ethics
Certification
1 Hour HIPAA Training Class- Certificate#1178438
American Redcross Bloodborne Pathogens Certificate
Revolver & Semi-Automatic Pistol Security Training Diploma
40 Hour Certification Of Completion Of A Basic Training Course
Permanent Employee Registration Card (PERC)
First Aid Trained
Timeline
Detention Aide
City of Chicago
09.2024 - Current
Store Manager
CVS Pharmacy
12.2016 - Current
Store Manager
7-Eleven
05.2012 - 06.2016
Store Manager
Extra Space Management
01.2009 - 12.2012
1 Hour HIPAA Training Class- Certificate#1178438
American Redcross Bloodborne Pathogens Certificate
Revolver & Semi-Automatic Pistol Security Training Diploma
40 Hour Certification Of Completion Of A Basic Training Course
Permanent Employee Registration Card (PERC)
First Aid Trained
Bachelors Degree -
Robert Morris College
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