Tyrice Dates

• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Improved customer satisfaction, swiftly addressing and resolving inquiries and issues.
• Review client information for the program, leasing documents for HUD compliance, and supports case management requirement for various supportive housing programs.
• Knowledge of federal and state laws regarding fair housing.

Ability to establish and maintain effective working relationships with others.

Ability to handle confidential material with discretion.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained visitor log for entering and leaving facility for security purposes.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Improved workflow by introducing more efficient document handling and organization practices.
• Sorted, received, and distributed mail correspondence between departments and personnel.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Verified accuracy of data entered into system to produce error-free reports.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
• Improved team efficiency, training new staff on data entry protocols and software.