Tyrice Harris
Henrico
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Advocate
Complete Health
Richmond
03.2025 - Current
- Calling patients using Genesys phone system once they are discharged from the hospital to get an update on how they are doing and schedule follow up appointments.
- Download information from point click care and upload discharge/inpatient information to Monday software from Microsoft Excel template.
- Filing paperwork through EMR on Athena
- Investigate patient concerns by working with doctors as well as referrals to provide the best patient care.
- Maintain confidently through HIPAA compliance while addressing patient concerns and updating information in Athena.
Patient Care Technician
St.Mary Hospital
Richmond
05.2024 - 04.2025
- Connect with patients and licensed physicians to determine what is the best care for the patients' health.
- Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies.
- Assisted in the implementation of patient care plans as directed by healthcare professionals.
- Responded promptly to call lights and requests for assistance from patients.
- Ensured compliance with infection control protocols during all patient interactions.
- Assisted in transporting patients to various departments within the healthcare facility for tests or procedures.
- Demonstrated proficiency in using medical equipment such as EKG machines or glucose monitors.
Home Health Aide
Companion Extraordinaire
Richmond
11.2023 - 07.2024
- Provides direct, age-specific care to patients based on medical orders and the plan of care under the direction of the RN or Licensed practitioner.
- Assisted with daily activities such as bathing, dressing, grooming, and medication reminders.
- Documented patient observations accurately in medical records, including changes in condition or behavior.
- Provided emotional support to patients and their families during challenging times.
- Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions.
- Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment.
Customer Engagement Specialist
LL Flooring
07.2021 - 06.2023
- Relays in-depth product knowledge and resolves most customer inquiries in a timely manner utilizing all resources available.
- Answers telephone inquiries utilizing the Five9 phone system escalating calls appropriately as may be needed.
- Places outbound calls as necessary to resolve issues and returns calls promptly.
- Responds to external (Live Person) and internal email inquiries in a timely manner using proper spelling and grammar.
- Maintains confidentiality for company information with customers / vendors, excels in using good judgment when discussing product and company related matters.
- Proactively providing excellent customer service using proper tone, voice inflection, call control and empathy, while expressing information clearly and concisely.
- Accurately record customer inquiries into Salesforce completing all required fields properly noting records accessed including notes, documents, requests, conversations, special needs.
- Listen to concerns of customer while gathering information to start warranty case file and work with different departments to meet the needs of the customer.
- Handling customer complaints or escalations in a professional and timely manner.
Wellness Advocate
Bloom Insurance Agency
10.2020 - 07.2021
- Advocating value-based enrollment to gather health-related information from the beneficiary immediately after client's enrollment.
- Facilitates the process of collecting Health Risk Assessment date and scheduling an Annual Wellness Visit.
- Continued to live by the value of innovation, transparency, reliability, and integrity while ensuring positive and lasting relationships for clients and customers.
- Handled inbound calls to assist clients with their wellness needs and following up with critical follow up calls.
- Recognized as Top 5% in Customer Service Department as taking most calls in Inbound Call queue.
- Completed multiple Health risk assessments while explains health insurance benefits to allocate to clients.
- Improved member engagements which allowed diminishes in the cancellation rate of health insurance contracts.
- Followed up with client for renewal of health insurance benefits or changes within their current health plan.
Care Partner
VCU Health System
02.2019 - 02.2020
- Provides direct, age-specific care to patients based on medical orders and the plan of care under the direction of the RN or Licensed independent practitioner.
- Connected with patients and licensed physicians to determine what is the best care for the patients' health.
- Had acknowledgement to perform and multitasked under stressful conditions with compassion and respect.
- Handled transportation and organizing direct care or patients with guidance from supervisor.
- Fostered strong relationships with patients while monitoring patient progress and health records.
- Aided communication between patients and health care teams to help plan for hospital discharge.
- Coordinated with health care experts to learn patients care plans and assisted patient with ADLs.
Education
Associate of Applied Science - Medical Assisting
Medical Careers Institute
12.2008
Skills
- Data entry
- Phone etiquette
- Nursing
- Care plans
- Medical terminology
- Customer service
- EMR systems(Centre, Epic, Athena)
- Patient advocacy
- HIPAA compliance
- Medical record management
- Patient communication
- Appointment scheduling
- Care coordination
- Conflict resolution
- Team collaboration
- Problem solving
- Emotional support
- Health assessments
- Time management
- Quality assurance
Certification
- Driver's License
- CPR Certification
- PCA Certification
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Patient Advocate
Complete Health
03.2025 - Current
Patient Care Technician
St.Mary Hospital
05.2024 - 04.2025
Home Health Aide
Companion Extraordinaire
11.2023 - 07.2024
Customer Engagement Specialist
LL Flooring
07.2021 - 06.2023
Wellness Advocate
Bloom Insurance Agency
10.2020 - 07.2021
Care Partner
VCU Health System
02.2019 - 02.2020
Associate of Applied Science - Medical Assisting
Medical Careers Institute
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