Tyrice Robinson
Irving,TX
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Organizational Development . Focused Developmental Manager with 6 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Organization Development, OPERATIONS
Post Real Estate Group
01.2022 - Current
- Establishes, implements, and communicates the strategic direction of the organization's operations division
- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
- Leveraged data-driven insights to optimize strategies for maximum impact
- Documented findings of studies and prepared recommendations for implementation of new systems, procedures and organizational changes.
- Reduced operational costs through careful budget management, strategic planning, and resource allocation.
- Established clear performance metrics for evaluating individual contributions in driving organizational success.
- Fostered innovation by encouraging creative problem-solving and embracing new ideas from team members.
- Led the development of comprehensive policies and procedures that strengthened internal controls while promoting transparency across the organization.
TRAINING AND DEVELOPMENT MANAGER
Valiant Residential
01.2020 - 01.2022
- Creates all systems training materials - user guides, video library, and various other resources to assist in employee development
- Trains on-site employees on how to market effectively and establish tactics for them to maintain and implement strong outreach programs
- Identifies and develops specific skills development training for each job description
- Utilizes reports from the LMS to ensure that all employees attend all training sessions for each job function.
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Evaluated program effectiveness using key performance indicators, driving continuous improvement efforts in curriculum design and delivery methods.
- Trained new hires to perform cross-training exercises with experienced workers.
DEVELPOMENT TRANING ASSOCIATE
Valiant Residential
01.2019 - 01.2020
- Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision
- Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
- Creates and presents an analysis report.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
Doctorate- I/O Psychology -
Liberty University
08.2024
Master's Degree- I/O Psychology -
Liberty University
01.2023
Skills
- Usability testing
- Project management
- Psychological testing instruments (IBM SPSS Statistics for Version 230)
- Qualitative & Quantitative Methods (Classical test theory, Generalizability theory, and item Response theory (IRT) (Regression and Multilevel Modeling)
- Leadership & Training Development Programs (LMS, SQL, EMS)
- Data Visualization and HR Analytics
- MS Office & Excel
- Coaching and Mentoring
- Organizational Culture
- Learning Agility
- Ethical behavior
- Talent management
- Organizational Assessment
Leadership Experience
- Phi Beta Sigma Fraternity Member, ΦβΣ-2022
- Association of Black Psychologist Member, ABPsi-2020
- American Psychological Association Member, APA - 2023
- The Society for Industrial and Organizational Psychology Member, SIOP- 2023
- Owner & Founder of RIOC, LLC-2020 www.riocc.com
Degreescertifications
Available upon Request
Personal Information
Title: I/O PRACTIONAER/TRAINER/DEVELOPMENT SPECIALIST
References
Available upon Request
Accomplishments
- Collaborated with team of 30 in the development of Leadership Programs
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Life Coach, Health Coach Institute - 2022
Timeline
Organization Development, OPERATIONS
Post Real Estate Group
01.2022 - Current
TRAINING AND DEVELOPMENT MANAGER
Valiant Residential
01.2020 - 01.2022
DEVELPOMENT TRANING ASSOCIATE
Valiant Residential
01.2019 - 01.2020
Doctorate- I/O Psychology -
Liberty University
Master's Degree- I/O Psychology -
Liberty University
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