Tyrone Richmond
Arlington,USA
Summary
A seasoned Program Director at Rescare Community Living, I excel in program management and customer service, demonstrating a proven track record of enhancing service quality by over 30%. Skilled in Microsoft Office and adept at fostering team development, my leadership significantly boosts operational efficiency and compliance with regulatory standards.
Overview
24
24
years of professional experience
Work History
Program Director
Rescare Community Living
Denton, TX
03.2024 - Current
- Promoting the well-being of those served.
- Ensuring staff adherence to safety, health, and behavior support protocols.
- Monitoring documentation for quality assurance.
- Supporting and respecting the rights of those served.
- Conducting performance reviews and fostering a positive work environment.
- Managing recruitment, hiring, termination, and staff deployment.
- Overseeing staff scheduling, training, and documentation (including time/attendance).
- Ensuring staff chemical safety training.
- Providing staff counseling and corrective action as needed.
Benefits Coordinator / Case Manager
Community Homes for Adults, Inc. (CHAI)
Dallas, TX
09.2022 - Current
- Maintaining client records, including documentation of services received and case notes
- Coordinating and facilitating the provision of services to clients by other specialists within the organization or community
- Working with clients and their families to develop plans to address specific concerns or needs, such as medical care, housing, childcare, or substance abuse treatment
- Conducting assessments for determining eligibility for services and providing information about available resources to clients and their families
- Coordinating case activities, such as arranging meetings with clients, legal staff, social workers, and others involved in each case
- Developing budgets and overseeing expenditures for each case to ensure that funds are being used effectively
- Scheduling appointments and keeping detailed records of progress made towards achieving goals in each case
- Coordinating and maintaining communication between parties involved in a case, including attorneys, social workers, supervisors, and other staff members
- Interacting with other staff members to ensure that cases are handled efficiently and effectively
Training Coordinator
ResCare Community Living
Arlington, TX
09.2021 - 09.2022
- Evaluate employee performance and gauge where skills need improvement
- Create training programs and prepare any learning materials needed
- Conduct surveys to judge how programs are received and if changes are needed
- Prepare onboarding training for new employees
- Attend conferences relating to education and training
Program Manager
Community Options, Inc.
San Antonio, TX
08.2020 - 09.2021
- Manage the Direct Support Professional staff, including, but not limited to, staff evaluations, monitoring and scheduling required staff training, seminars, and conferences
- Oversee the residential budget and work with staff schedules to ensure overtime stays within guidelines
- Responsible for scheduling Direct Support Professionals and covering shift's as necessary
- Monitor fiscal, medical, personal and ISP documentation to ensure accuracy
- Serve as an active member of each person's Inter-Disciplinary Team (IDT), which includes involvement in Individual Habilitation Plan development
- Submit monthly written reports to the appropriate individuals outlining operational status, progress, and concerns
- Prepare progress reports for consumer's immediate support group
- Ensure that staff is documenting accurate and current plans accurately, to ensure the consumer's overall needs are being met, i.e
- Employment, recreational, emotional
Program Coordinator
Educare Community Living
San Antonio, TX
07.2015 - 09.2021
- Managing a portfolio of cases
- Meeting with clients on a regular basis
- Establishing and maintaining effective relationships with key stakeholders
- Proactively managing providers
- Working in accordance with relevant legislation, health care best practices, and internal policy and procedure
- Accurately updating and maintain cases
- Maintaining accurate, up-to-date case information
- Helping to manage patient health care needs and services in areas such as long-term care, mental health, substance abuse, and geriatric care
- Work with clients to create a treatment plan
- Work with each service provider on discharge plan
Correctional Officer
Wisconsin Department of Corrections
Milwaukee, WI
09.2006 - 07.2013
- Guard's inmates in penal institution in accordance with established policies, regulations, and procedures
- Observes conduct and behavior of inmates to prevent disturbances and escapes
- Patrols assigned areas for evidence of forbidden activities, infraction of rules, and unsatisfactory attitude or adjustment of prisoners
- May guard prisoners in transit between jail, courtroom, prison, or other point, traveling by automobile or public transportation and be designated Guard, Deputy
- Supervise inmates in housing units and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates
Security Officer
Security Personnel Incorporation
Milwaukee, WI
08.2006 - 09.2007
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
Casino Gaming Supervisor
Potawatomi Bingo and Casino
Milwaukee, WI
10.2000 - 06.2006
- Oversee the day-to-day operations of gaming facilities
- Casino managers' duties include supervising personnel, monitoring gaming areas, overseeing security services, ensuring that gaming rules are followed and monitoring compliance with regulatory requirements
- Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, and the serving of food and beverages
- Maintain familiarity with all games used at a facility, as well as strategies and tricks employed in those games
Education
Associate in Science (AS) - Liberal Arts & Sciences
Houston Community College
Houston, TX12.2015
University of Wisconsin-Milwaukee - Criminal Justice
University of Wisconsin-Milwaukee
Milwaukee, WI06.2010
Skills
- Word
- Customer Service
- Training
- Microsoft Office
- Program Management
- Law Enforcement
- Security
- Surveillance
- Budgeting
- Recruiting
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Program Director
Rescare Community Living
03.2024 - Current
Benefits Coordinator / Case Manager
Community Homes for Adults, Inc. (CHAI)
09.2022 - Current
Training Coordinator
ResCare Community Living
09.2021 - 09.2022
Program Manager
Community Options, Inc.
08.2020 - 09.2021
Program Coordinator
Educare Community Living
07.2015 - 09.2021
Correctional Officer
Wisconsin Department of Corrections
09.2006 - 07.2013
Security Officer
Security Personnel Incorporation
08.2006 - 09.2007
Casino Gaming Supervisor
Potawatomi Bingo and Casino
10.2000 - 06.2006
Associate in Science (AS) - Liberal Arts & Sciences
Houston Community College
University of Wisconsin-Milwaukee - Criminal Justice
University of Wisconsin-Milwaukee
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