Ty Richard Bennett
Panama City
Summary
Highly motivated customer care professional with nearly 30 years of diversified experience in the automotive service industry. Licensed real estate professional since 2020, with a strong background in customer service and sales. Over 10 years of management experience. Goal is to secure a full-time position to effectively utilize developed skills through years of experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Operator
McCall-Bennett Co.
07.2023 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed business plan, processes and procedures to provide superior Lawn Care to customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
Owner-REALTOR
Ty Richard Bennett LLC
08.2020 - Current
- All aspects of Real Estate for both sellers and buyers
- Property Maintenance to include, but not limited too: pressure washing, lawncare, landscaping, repairs, debris haul off, yard cleanup, house cleanouts, and more
- Project Manager for Real Estate Office remodel project: oversaw all aspects of the remodel, quoting, time management of project, consulting with the owners, problem solving any issues with the project, and more
Service Manager
The Tuning Point Advantage
06.2012 - 06.2023
- Maintained a10-bay shop, with alignment rack, averaging20-25 cars per day
- Managed a shop team of3 employees as Service Manager for the Tallahassee area location
- Knowledge of handling fleet accounts
- Advisement of all aspects of customer repair needs
- Compiled customer repair estimates
- Ordered parts from external vendors
- Answered telephones
- Managed all aspects of inventory
- Responsible for all aspects of customer service and consumer relations
- Multi-task between daily duties
- Rotate tires, dismount/mount tires, and performed various shop duties, as needed
Service Manager
Mr. Best Wrench
01.2022 - 05.2022
- Maintained a8-bay shop, with alignment rack, averaging20-25 cars per day
- Managed a shop team of 4-5 employees as Service Manager
- Advisement of all aspects of customer repair needs
- Compiled customer repair estimates
- Ordered parts from external vendors
- Answered telephones
- Managed all aspects of inventory
- Responsible for all aspects of customer service and consumer relations
- Multi-task between daily duties
- Rotate tires, dismount/mount tires, and performed various shop duties, as needed
Independent Consultant
Christian Brothers Automotive
11.2021 - 01.2022
- Assisted the owner with navigating the Automotive industry for opening a new business, and running/setup of a new shop
- Advised on operations that were not in the home office business plan
- Ran estimates, assisted with customers, answered phones – in the shop and remotely from Jacksonville, Florida
- Worked in the shop as needed, where needed
- Worked as a flex employee to ensure a high level of service to the company
General/Service Manager
Ryan's Automotive
10.2017 - 10.2018
- Maintained a13-bay shop, with alignment rack, averaging20-25 cars per day
- Managed a shop team of7 employees as Service Manager for the Perry area location
- Advisement and management of all aspects of customer repair needs
- Advisement and management of all aspects of customer accessory needs, such as: lift kits, leveling kits, and all accessory additions
- Compiled customer repair estimates
- Ordered parts from external vendors
- Answered telephones
- Managed all aspects of inventory
- Responsible for all aspects of customer service and consumer relations
- Multi-task between daily duties
- Rotate tires, dismount/mount tires, and performed various shop duties, as needed
Service Manager
McGee Auto Service & Tire
06.2010 - 05.2012
- Maintained a9-bay shop, with2 alignment racks, averaging20-25 cars per day
- Managed a shop team of6 employees as sole Service Manager for the Tallahassee area location
- Assist Store Manager with hiring/firing responsibilities, and employee disciplinary responsibilities
- Prepared employee schedules
- Knowledge of handling fleet accounts
- Advisement of all aspects of customer repair needs
- Compiled customer repair estimates
- Ordered parts from external vendors
- Answered telephones
- Managed all aspects of inventory
- Responsible for all aspects of customer service and consumer relations
- Multi-task between daily duties
- Rotate tires, dismount/mount tires, and performed various shop duties, as needed
- Additional Automotive Experience available upon request
Education
High School Diploma -
Taylor County High School
Perry, Florida06-1992
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Inventory management
- Negotiation
- Relationship management
- Client relationship management
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
Certification
- GM Corporation - Mark of Excellence –1st Year Certified Top Performer,2004, Tallahassee, Florida
- Ford Motor Company - Certified Service Consultant,2010, Tallahassee, Florida
- Goodyear Tires - G3 Certification,2011, Tallahassee, Florida
SUMMARY OF QUALIFICATIONS
Qualifications include, but are not limited too, excellent interpersonal communications, computer skills, and facilitation skills. Proven analytical, problem-solving, and customer service skills. Excellent trouble shooting skills and superior organizational skills. Proven knowledge and use of Tekmetric; RO Writer; Mitchell 1; Protractor; UCS; Triad; GBMS Plus; ADP and various other software's.
Timeline
Owner/Operator
McCall-Bennett Co.
07.2023 - Current
Service Manager
Mr. Best Wrench
01.2022 - 05.2022
Independent Consultant
Christian Brothers Automotive
11.2021 - 01.2022
Owner-REALTOR
Ty Richard Bennett LLC
08.2020 - Current
General/Service Manager
Ryan's Automotive
10.2017 - 10.2018
Service Manager
The Tuning Point Advantage
06.2012 - 06.2023
Service Manager
McGee Auto Service & Tire
06.2010 - 05.2012
High School Diploma -
Taylor County High School
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