Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyrie Jones

Train Conductor
Philadelphia,PA

Summary

Hardworking Train Conductor offering 8+ years of related experience and strong desire to make positive impact on business operations through skilled service and knowledgeable leadership. Talented communicator, organizer and problem-solver. Desiring fast-paced position at Septa.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

TRAIN CONDUCTOR

SEPTA Regional Rail
09.2020 - Current
  • Cut, switched and supervised loading and unloading of railcars.
  • Communicated with train dispatchers to obtain and adjust directions.
  • Made public announcements on routes and delays.
  • Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
  • Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
  • Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
  • Performed daily inspections on switches.
  • Contributed to a positive work environment by fostering teamwork and collaboration among crew members.
  • Ensured accurate ticket collection and fare enforcement, optimizing revenue for the company.
  • Served as a mentor to new hires, sharing expertise in railway operations and helping them acclimate to the role quickly.
  • Improved on-time performance with effective communication between train crew members and dispatchers.
  • Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.

ASSISTANT TRAIN CONDUCTOR

SEPTA Regional Rail
10.2016 - 08.2020
  • Processed customer fare transactions on commuter train line; reconciled and deposited all payment forms
  • Operated under the expectations in SEPTA policy and departmental safety and security protocols
  • Reported safety concerns, compromises, or hazards in the immediate working environment to leadership personnel
  • Communicated with train dispatchers to obtain and adjust directions.
  • Made public announcements on routes and delays.
  • Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
  • Checked tickets and passenger information to verify payment, destinations and special considerations.

Cashier

Home Depot
06.2015 - 08.2017
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled cash with high accuracy and took care to check bills for fraud.

FLEET SERVICE AGENT

American Airlines
09.2015 - 01.2017
  • Monitor customer safety during boarding and deplaning, and assist customers with all needs
  • Marshal aircraft on a highly-restricted ramp area by directing, assisting, and parking all arriving, departing, and towed aircraft
  • Escort cargo and luggage to alternate gates within the airport for other airlines and passengers
  • Supervise safe ground-handling procedures and maintenance of ground service equipment, including performing quality checks on equipment and reporting any concerns or discrepancies
  • Service aircraft as needed for next flight departure with upkeep in lavatories, window and visibility checks, deicing, and commissary items.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 30 daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

Education

Bachelor of Science - Broadcast & Integrated Media Journalism

Morgan State University
Baltimore
12.2013

High School Diploma -

Northeast High School
Philadelphia, PA
09.2004 - 06.2008

Skills

  • Passenger Assistance

  • Decision-Making

  • Maintaining safety

  • Route Planning

  • Safety Management

  • Public Address Announcements

  • Leading performances

  • Teamwork and Collaboration

  • Problem-Solving

  • Multitasking

  • Attention to Detail

  • Time Management

    • Timeline

    TRAIN CONDUCTOR

    SEPTA Regional Rail
    09.2020 - Current

    ASSISTANT TRAIN CONDUCTOR

    SEPTA Regional Rail
    10.2016 - 08.2020

    FLEET SERVICE AGENT

    American Airlines
    09.2015 - 01.2017

    Cashier

    Home Depot
    06.2015 - 08.2017

    High School Diploma -

    Northeast High School
    09.2004 - 06.2008

    Bachelor of Science - Broadcast & Integrated Media Journalism

    Morgan State University

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    Tyrie JonesTrain Conductor