TYRIE SMITH
Cincinnati,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Adjustment Specialist
Fifth Third Bank
06.2022 - Current
- Researches adjustment requests through the use of multiple systems to ensure a correct and timely customer impacting case resolution and escalated issues to team leads or management to mitigate financial losses to the Bancorp.
- Expedites and prioritizes assigned adjustments so that high risk adjustments (i.e., cases over $7,000 and aged items) are worked timely in order to minimize risk of financial loss to the Bank. Resolving these multimillion dollar cases within department's production standards.
- Executes necessary monetary adjustments to internal accounts and outside financial institutions by directly charging/crediting the account or by putting through the appropriate charge/credit ticket to be processed. Such tickets must be completed accurately and have necessary approval.
- Assists management in resolving more complex or escalated adjustment issues timely to ensure a high level of customer service.
- Investigates moderate to complex multi error or process created customer adjustment requests and charges from other financial institutions (i.e. force balance, image offs) and independently determine if a monetary adjustment is necessary or if the charge is valid.
- Responds timely (within established standard) to requests by management, customers and other financial institutions for status of cases, providing clarification of why adjustment was made or for supporting documentation.
- Maintains accurate electronic records of open and closed cases and regularly update in department database (Resolve Check system) status of open cases.
- Performs any other duties as assigned.
ATM Administrator
North Side Bank and Trust
01.2020 - 05.2022
- Filed/ investigated disputes with in a timely manner on customer behalf
- Opened/Closed debit cards, transferred funds, processed stop payments, and made debit cards
- Guided customers on using online banking
- Processed incoming and outgoing wires domestic and international
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Developed and maintained database of financial records for clients.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Teller/Proof Operator
North Side Bank and Trust
08.2016 - 01.2020
- Helped with purchasing money orders/cashier checks,
- Handled large amounts of money, balanced the vault, balanced the ATM, and processed work for all branches
- Organized loan documents and processed safe deposit payments,
- Scanned work, encoded work, balanced transactions, ensured accurate and readable dollar amounts on documents, ensured valid MICR information to prevent rejects,
- Provided friendly customer service while covering for receptionist
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
Teller
PNC
09.2015 - 08.2016
- Data entry
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
Clerk
BMV
08.2015 - 08.2016
- Issued new tags/ renew tags for cars
- Issued new/renewed state Ids and driver license,
- Data entry
- Interacted with customers by phone, email, or in-person to provide information.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Performed cash, card and check transactions to complete customer purchases.
Assistant Manager
Dollar General
04.2014 - 09.2015
- Processed payroll
- Checked in venders,
- Filed paper work
- Arranged consistent shelves, bins, and racks at location by following established planograms.
- Made daily bank runs for change and to make deposits
- Completed transactions, exchanges and returns to support payment processing.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Specialist /Food Specialist
Speedway
12.2010 - 03.2014
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers at counter to fulfill requests and answer questions.
- Met monthly selling goal by suggestive selling
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored food quality and freshness throughout day.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Customer Service Representative
Larosa's Pizzeria
01.2009 - 01.2011
- Deliver friendly service to customers of Larosa's
- Data Entry
- Distributed orders to proper location for processing
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained staff on operating procedures and company services.
Education
No Degree - Culinary Arts
Cincinnati State College
High School Diploma -
Hughes Center
Skills
- Customer service
- Microsoft Office
- Sales
- Cash Handling
- Computer Literacy
- Cash Management
- Research
- Leadership
- Decision Making
- Business and Team Management
- Self-motivated
- Self-determination
- Fraud Detection
- Muli tasking
- Database Entry
Timeline
Adjustment Specialist
Fifth Third Bank
06.2022 - Current
ATM Administrator
North Side Bank and Trust
01.2020 - 05.2022
Teller/Proof Operator
North Side Bank and Trust
08.2016 - 01.2020
Teller
PNC
09.2015 - 08.2016
Clerk
BMV
08.2015 - 08.2016
Assistant Manager
Dollar General
04.2014 - 09.2015
Customer Service Specialist /Food Specialist
Speedway
12.2010 - 03.2014
Customer Service Representative
Larosa's Pizzeria
01.2009 - 01.2011
No Degree - Culinary Arts
Cincinnati State College
High School Diploma -
Hughes Center
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