Eclectic individual with sharp creative ideas, impeccable writing skills, friendly personality, and strong work ethic. Committed to 18 years of exceptional customer service, extensive work with managing projects and gaining the respect and trust of peers. Innovative with ideas and consistently receives praise from managers and customers. All around successful worker and qualified to oversee projects.
Overview
13
13
years of professional experience
Work History
Department Manager
Kroger
Nashville, TN
03.2011 - Current
Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Conducted regular performance reviews to monitor progress of individual employees.
Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Developed strategies to improve customer service and increase sales by 10% within 6 months.
Coached and trained new staff members, providing guidance on department policies and procedures.
Provided technical support as needed when troubleshooting issues related to equipment or software.
Resolved customer complaints and issues promptly and professionally.
Utilized excellent math skills to maintain accurate inventory levels.
Handled shift overstock, restocking and inventory control.
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Teacher
Rocketship Dream Community Prep
Nashville, TN
08.2022 - 08.2024
Utilized technology-based learning tools to enhance classroom instruction.
Encouraged critical thinking skills and problem solving strategies among students.
Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Utilized technology such as interactive whiteboards and online resources to enhance instruction.
Assessed student performance through tests, quizzes and other assessments.
Created meaningful projects that allowed students to apply their knowledge in real world situations.
Developed and implemented lesson plans based on curriculum objectives.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Supervised students throughout day, both in classroom and outside during breaks.
Created lesson plans and chose supporting materials to promote positive learning experiences.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Used videos, lectures and moderated discussions to engage students during class.
Teacher's Assistant
Jackson Madison County School System
Jackson, TN
01.2020 - 08.2022
Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
Supervised students during lunchtime, field trips, assemblies, and other activities.
Maintained accurate records of student attendance, grades, and behavior reports.
Supported teachers by preparing materials, setting up equipment, and organizing supplies.
Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
Provided individualized assistance to students with special needs in the classroom.
Observed student performance in order to assess progress towards academic goals.
Facilitated small group instruction and activities for students of varying abilities.
Assisted teachers with instruction and provided clerical support for diverse needs.
Graded assignments and tests and documented results into filing systems.
Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
Prepared lesson materials and visual aids to reinforce lesson concepts.
Worked one-on-one with special needs students to help navigate through school challenges.
News Reporter
Delta Democrat Times
Greenville, MS
02.2017 - 11.2019
Gathered facts, collected data, and reported the news in an unbiased manner.
Compiled research materials relevant to assigned topics.
Developed and wrote news stories on a daily basis.
Monitored competitor networks' content for ideas or inspiration.
Conducted interviews with subject matter experts to gather information for stories.
Ran errands related to story assignments.
Researched topics, conducted interviews, and produced accurate reports.
Proofread and edited work for grammar, style and accuracy.
Direct Support Professional
D&S Community Services
Nashville, TN
01.2013 - 02.2017
Accompanied individuals on outings to promote independence and integration into the community.
Facilitated social interactions between participants and their peers in the community.
Collaborated with other staff members to develop individualized service plans for each participant.
Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Assisted individuals with daily living activities such as bathing, dressing, and grooming.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Used approved crisis intervention techniques in emergency situations.
Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Transported clients to doctor's appointments and errands.
Documented current patient information to update vital signs, behaviors, and eating habits.
Followed care plan and directions to administer medications.
Maintained clean and well-organized environment for client happiness and safety.