Overview
Work History
Education
Skills
Specialskillsandcertifications
Timeline
Generic

Tyriece Henderson

Inland Empire,CA

Overview

6
6
years of professional experience

Work History

TOWER TECHNICIAN III / TOP HAND

Betacom, Inc.
01.2023 - Current
  • Facilitated and completed pre-construction walks with T-Mobile direct to come to a consensus on scope of work
  • Negotiated with landlords on “inconvenience fees” to allow construction to commence
  • Working as the middle man for T-Mobile and landlords of installation properties, to smoothly facilitate a common ground for work to be accomplished successfully.
  • Communicating and working hand and hand with customers and their venders, while developing a better understanding on what the customer wants for their consumers.
  • Pitching upgraded services and equipment for costumers with high tiered salesmanship.
  • Working both independently and with a team to install, replace, troubleshoot, and repair cabling systems, antenna equipment, RRH, ground kits, and RET systems
  • Proactive identification and remediation of potential system failures
  • Responsible for tower rigging, grounding coax lines, and building necessary connectors.

TOWER TECHNICIAN II

Test Communications
07.2021 - 01.2023
  • Working for CMVs, contacting landlords of installation properties, to smoothly facilitate a common ground for work to proceed.
  • Communicating and working hand and hand with customers and their venders, while developing a better understanding on what the customer wants while accommodating the landlord wants and needs.
  • Pitching upgraded services and equipment for costumers.
  • Team member of three-person crew responsible for servicing T-Mobile equipment
  • Assisted and supported technicians in design support and complex system integrations
  • Pulling, landing, and supporting coaxial, fiber, and ground cable to vendor specifications.

FIELD TECHNICIAN II

Spectrum (Charter Communications)
03.2019 - 06.2021
  • Upselling customers to beneficial higher tiered telecommunication products and services to tied back to customer needs
  • Independent on-site servicing of business and residential clients to perform installations, disconnects, in-person selling/upgrades, service changes, repairs, and diagnostics
  • Detailed product and service demonstrations to educate customer on purchased service inquiries, and all standard and non-standard installations/setups
  • Providing excellent customer service by actively listening, interpreting, and forecasting customer needs to ensure customers and clients are completely satisfied
  • Ensuring safety standards are strictly and consistently adhered to protect self, customer, and potential brand impact
  • Experienced in working within all weather conditions and venues (e.g., telephone poles, roofs, towers, tight crawl spaces, attics, basements, and poorly ventilated areas).

Education

High School Diploma -

RSBA
Moreno Valley, CA
08.2011

Skills

  • Climbing proficiency
  • Repairs and troubleshooting
  • Heavy equipment
  • Antenna Alignment
  • Invoice Processing
  • Inventory Management
  • Sales strategy development
  • Pricing strategy
  • Vendor Relations
  • Company policies
  • Technical aptitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Team Leadership
  • Team motivation
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Sales Targeting
  • Sales operations
  • Rapport and relationship building
  • Business development and planning
  • Self Motivation
  • Product Knowledge
  • Client Relations

Specialskillsandcertifications

  • Microsoft Office Proficiency
  • CAT5, CAT6, RG11, RG6, Fiber, Copper, and Hybrid Spools
  • Authorized Climber/Rescuer
  • Authorized Rigger
  • RF Fundamentals
  • Aerial, Scissor, & Forklift Operator
  • OSHA 10
  • CPR & First Aid
  • Bloodborne Pathogens
  • Hazardous Materials
  • Hazard Communications

Timeline

TOWER TECHNICIAN III / TOP HAND

Betacom, Inc.
01.2023 - Current

TOWER TECHNICIAN II

Test Communications
07.2021 - 01.2023

FIELD TECHNICIAN II

Spectrum (Charter Communications)
03.2019 - 06.2021

High School Diploma -

RSBA

Similar Profiles

CREATE PROFILE
Tyriece Henderson