Tyriek Brown
Battle Creek,MI
Summary
Enthusiastic and motivated individual passionate about more life and new opportunities . Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Epoxy Floor Installer
Michigan Specialty Coatings
09.2023 - 02.2024
- Troubleshot complex installation issues under tight deadlines, ensuring minimal disruption to client schedules.
- Demonstrated flexibility by adapting to unforeseen challenges and modifying installation plans as needed, ensuring project success.
- Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
- Upheld high-quality standards by routinely inspecting installed floors for any imperfections or necessary adjustments.
Insulation Installer
Usa Insulation
05.2023 - 08.2023
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Maintained cleanliness at job sites by disposing of waste materials properly and keeping work areas organized.
- Reduced energy costs for clients with proper installation of various insulation types, such as fiberglass, cellulose, or spray foam.
- Streamlined workflow processes by efficiently organizing tools and equipment needed for each project.
-
Customer Service Associate
Lowes Home Improvement
03.2023 - 05.2023
- Provided customer feedback to management and identified areas of improvement for products and services.
- Cross-trained and backed up other customer service managers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CONCRETE MIXER DRIVER
SRM Concrete
03.2022 - 07.2022
- Complied with company safety protocols related to heavy equipment, hazardous materials handling and OSHA requirements
- Operated ready-mix truck in urban and rural areas with tight construction sites
- Inspected equipment to identify maintenance needs and quickly handle problems
- Unloaded raw materials from dump trucks into hoppers, safely operating chutes and directing product to hoppers and storage containers
- Cleaned inside and outside of vehicle regularly to remove debris and maintain professional appearance
- Complied with required PPE use and completed updated safety training
- Moved heavy loads safely with focused and attentive equipment operation
- Communicated with dispatch and other operators to report hazards or delays.
FLOOR MANAGER
Carey Hilliard's Restaurant
01.2019 - 03.2022
- Train and supervise staff, schedule staff hours, and uphold standards of customer service
- Ensure compliance with health and safety regulations
- Trained employees in proper sales and service techniques to consistently achieve targets
- Assisted managers and assistant store managers with personnel, merchandising and product supervision
- Stayed closely connected with floor operations by conducting regular store walk throughs
- Coached retail staff to handle difficult and complicated sales
- Trained and mentored employees to boost individual and team performance.
CREW MEMBER
Dairy Queen
09.2017 - 12.2019
- Greeted customers to take food orders and provide menu information
- Kept fast pace in cook-to-order food production environment
- Communicated clearly with team members in loud kitchen
- Served food quickly and accurately for positive guest experience.
Education
Safety program enforcement -
Georgia Fire Academy
Forsthy, GA11.2021
Logistics -
Groves High School
Garden City, GA05.2021
Skills
- Excellent work ethic
- Customer Service
- Problem solving
- Adaptability
- Kinesthetic ability's
Additional Information
Graduated with distinction., Member of JROTC (junior officer reserves training corps)., Student Scholar Athlete, Volunteer
Certification
OSHA10
Timeline
Epoxy Floor Installer
Michigan Specialty Coatings
09.2023 - 02.2024
Insulation Installer
Usa Insulation
05.2023 - 08.2023
Customer Service Associate
Lowes Home Improvement
03.2023 - 05.2023
CONCRETE MIXER DRIVER
SRM Concrete
03.2022 - 07.2022
FLOOR MANAGER
Carey Hilliard's Restaurant
01.2019 - 03.2022
CREW MEMBER
Dairy Queen
09.2017 - 12.2019
Safety program enforcement -
Georgia Fire Academy
Logistics -
Groves High School
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