Tyrik Thomas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Kelly Connect
03.2023 - 01.2025
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes.
- Utilized diagnostic tools to resolve network issues, improving overall system performance.
- Developed user manuals to simplify complex concepts for diverse user groups.
- Implemented automated solutions, increasing efficiency for recurring technical problems.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Diagnosed technical issues by guiding users through step-by-step solutions.
Customer Service Associate
Bread Financial
02.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
Business Office Associate
CarMax
06.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Communicated with customers to resolve common title issues.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Collected taxes and fees, submitted payments and issued receipts.
Contact Center Specialist
Baylor Scott & White
04.2020 - 05.2021
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Streamlined contact center operations for increased efficiency through process improvements and automation.
- Assisted in implementing new technology systems within the contact center to improve operational efficiency and customer experience.
- Maintained accurate records of customer interactions, documenting details of inquiries, complaints, or comments as well as actions taken.
- Handled escalated calls professionally, diffusing tense situations while finding mutually beneficial resolutions for customers involved parties.
- Processed insurance claims and verifications through specialized billing software.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Used electronic health records software to efficiently manage patient information.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Member Service Representative
Sam's Club
09.2019 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX05-2018
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Call center operations
- Customer service
- Issue troubleshooting
- Active listening
- Problem-solving
- Organizational skills
- Customer communication and empathy
- Friendly and patient
- Teamwork and collaboration
- Highly professional
- Attention to detail
Timeline
Technical Support Representative
Kelly Connect
03.2023 - 01.2025
Customer Service Associate
Bread Financial
02.2023 - 12.2023
Business Office Associate
CarMax
06.2021 - 01.2023
Contact Center Specialist
Baylor Scott & White
04.2020 - 05.2021
Member Service Representative
Sam's Club
09.2019 - 04.2020
High School Diploma -
West Mesquite High School
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