Tyrin Blakes
Katy,TX
Summary
A dependable & versatile lead server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
Server
Mastro's Steakhouse
03.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
General Manager
ALIFE
07.2022 - 03.2024
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined over 100 employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Operations Manager
KISS
02.2021 - 02.2022
- Reviewed operations reports to understand numbers and trends.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed systems to track and log work issues.
- Partnered with vendors and suppliers to effectively manage and budget.
- Increased profit by streamlining operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Lead Server
Steak 48
03.2018 - 02.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Managed food resources, memorized orders and coordinated customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Cultivated warm relationships with regular customers.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
Lead Server
Eddie V's Prime Seafood
01.2015 - 03.2018
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Education
High School Diploma -
Seven Lakes High School
Katy, TX05.2012
Skills
- Originality and Creativity
- Teamwork and Collaboration
- Menu Memorization
- Order Taking and Processing
- Accurate money handling
- Guest Relations
- Upselling techniques
- Attention to Detail
- Fine Dining
- Positive and Friendly Attitude
- Exceptional communication
- Sales expertise
Timeline
Server
Mastro's Steakhouse
03.2024 - Current
General Manager
ALIFE
07.2022 - 03.2024
Operations Manager
KISS
02.2021 - 02.2022
Lead Server
Steak 48
03.2018 - 02.2021
Lead Server
Eddie V's Prime Seafood
01.2015 - 03.2018
High School Diploma -
Seven Lakes High School
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